Senior Business Systems Analyst

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

R8198

Full time

Hybrid

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

As the Senior Business Systems Analyst, you will work closely with business stakeholders to understand needs, define and refine business and technical requirements, manage a prioritized product backlog, and lead the successful delivery of high-impact solutions

CAI is hiring! We are seeking a proactive, business-oriented Senior Business Systems Analyst for a 6 month+ contract opportunity that is hybrid in Long Beach, CA
. This individual will serve as the primary liaison between the IM Division and the assigned Division, acting as both a strategic partner and an accountable delivery lead. This role blends product ownership, business systems analysis, and project coordination, with a strong emphasis on technical execution and stakeholder engagement.

• Act as the primary liaison between the IM Division and assigned Division(s), serving as the single point of contact for all information technology related needs
• Champion a strategic and collaborative relationship with business stakeholders—proactively identifying needs, fostering trust, and ensuring responsive and professional engagement
• Conduct regular check-ins with stakeholders to review in-flight work, identify emerging priorities, and align on expectations
• Maintain and continuously refine a dynamic, prioritized backlog of requests; sequencing work based on urgency, business impact, and available capacity
• Lead delivery of key initiatives, serving as both Business Systems Analyst and Technical Product Owner from scoping through implementation
• Triage and coordinate resolution of incoming issues and ad hoc requests (e.g., data discrepancies, reporting fixes) in collaboration with SMEs and technical teams
• Deliver clear and timely updates to IM leadership, including dashboards, progress reports, and executive‑ready briefings
• Translate evolving business needs into actionable plans, balancing strategic product vision with short‑term service delivery needs
• Plan and execute initiatives using structured PMO frameworks and/or Agile methodologies, depending on the project context
• Manage timelines, deliverables, dependencies, and resources across the full project lifecycle
• Monitor scope, budget, and quality, escalating risks and issues to governance teams as appropriate
• Provide consistent progress reporting and ensure transparent communication with stakeholders and leadership
• Translate business challenges into well‑structured, traceable functional and technical requirements
• Facilitate discovery sessions, process mapping, and stakeholder interviews to capture current‑state workflows and define solution needs
• Partner with business units to define measurable success criteria and support adoption planning
• Ensure technical deliverables meet business expectations through proactive alignment and validation
• Serve as a conduit between business users, developers and executive leadership; ensuring clear communication and shared understanding
• Lead requirements walkthroughs, demos, and working sessions to drive alignment and gather feedback
• Communicate priorities, constraints, and…