Desktop Support Analyst- 2 Positions Available

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

The Desktop Support Analyst is a key member of the Unified Technology Support organization, which provides desktop and customer support services for Division of Information Technology supported customer groups. The incumbent is responsible for resolving support requests from customers.

This position provides functional administration of enterprise systems including email, listserv, Active Directory, campus print servers, and Mobile Device Management (MDM) tools. Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Diagnose, troubleshoot and resolve technical problems, which may include training, consultation, and technical/end-user documentation.

The incumbent works in a dynamic, fast-paced environment to provide service in-person, on-line (chat, email, etc.), over the phone, through help desk tickets, and self-service.

• Customer support and advocacy:
• Configure and deploy desktop PCs and software to end users
• Provide systems support for network resources.
• Maintain library of documentation and inventory of assets.
• Test and evaluate desktop and software.
• Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment. Maintain a professional demeanor. Maintain IT professional standards of anonymity for data that resides on campus servers and computer systems. Maintain confidentiality of all information. Attend and participate in departmental and team meetings. Perform other duties as assigned to meet the needs and objectives of the department and/or division.

Information Technology Services

1.0 time-base, 40 hours per week.

This is a regular/probationary position.

Technology Support Specialist II

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range:
  The hiring range for this position is $5,787 (Step #1) - $6,021 (Step #3) per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range:
  The CSU Classification Salary Range for this position is $5,897 (Step #1) - $8,430 (Step #20) per month.

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time…