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Manager, Travel & Expense Management

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Manager, Travel & Expense Management. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS);

and 15 paid holidays a year.

The anticipated salary hiring range is up to $110,004 per year, commensurate with qualifications and experience.

This position may be located at a CSU campus or the Chancellor's Office in Long Beach, CA. Flexibility to telecommute two days a week, with three days on-site at the designated reporting campus.

Comprehensive Health, Dental, and Vision Benefits

Generous vacation plan

15 paid holidays a year

Tuition waiver education program (also applies to eligible family members)

Membership in the California Public Employees Retirement System (PERS)

Administrator I

The California State University, Office of the Chancellor, is seeking a Manager, Travel & Expense Management to be responsible for managing day-to-day operations and executing against the strategic direction established for the travel, expense reimbursement, and card programs. This position serves as the subject matter expert for the systemwide Travel Management system and related applications. Key responsibilities include preparing requirements, test plans, and configuration management for system enhancements, and key data integrations.

The position will facilitate meetings with end users to gather input, document processes, and partner with the supervisor to identify and promote necessary improvements. The incumbent will support analysis and provide balanced recommendations for a diverse user base.

Responsibilities also include supporting operational expenses, policy compliance and communication, analytics and reporting, vendor relationship management, technical system administration, and expense and purchasing card audit and compliance.

Travel & Expense (T&E) Program Oversight:

-Oversee daily operations of the T&E program, ensuring efficient, accurate, and timely processing of travel and expense activities.

-Prioritizes system enhancements, upgrades, and integrations in coordination with technical and functional stakeholders.

-Monitor system performance, transaction volumes, and operational metrics; identify trends and recommend improvements.

-Ensure adherence to established service level agreements (SLAs) and performance standards.

-Lead execution of process improvement initiatives to streamline workflows, reduce cycle times, and enhance user experience.

-Develop and maintain operational documentation, including procedures, job aids, and system guides.

-Escalate complex or high-impact issues, risks, or prioritization conflicts to senior leadership with recommended solutions.

Concur System Administration & Technology Management:

-Serve as the primary functional owner of the Concur system, responsible for configuration, testing, issue resolution, and ongoing system optimization.

-Ensure data integrity, best practices for data administration, and alignment with ERP (CFS/CFS Data Warehouse.

-Seek continuous improvement of security practices and data administration best practices.

-Ensure resolution of system issues that arise and escalate systemic issues.

-Develop, deliver, and ensure maintenance of technical and functional travel training and user documentation to university leads.

-Actively participate in travel management meetings, identify and recommend improvements to enhance efficiency and compliance monitoring.

-Provide leadership for university travel leads on system functionality and best practices.

-Interpret data and present reporting for management, universities and audit.

-Plan, enhance, and deliver travel-related resources and tools for systemwide usage.

-Review and escalate dispute resolution and policy exceptions.

-Monitor current and emerging technology enhancements including product releases, updates, and patch fixes.

-Oversee functional testing and validation of system changes and enhancements.

-Support management of third-party vendor relationships (travel management companies, corporate card providers, expense platforms) to ensure contractual compliance and service performance.

User Engagement and Continuous Improvement:

-Engage with and facilitate cross-functional working groups to improve program compliance and alignment with organizational business needs and evolving initiatives.

-Identify and participate in efforts related to policy updates, system enhancements, and continuous improvement of T&E program.

-Ensure training strategy, consistency and coverage to foster understanding, adoption, and compliance.

-Support the development and implementation of T&E strategies that partner with key operational partners to identify ways to reduce…