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End User Support Specialist II - Escalation Expert
Job in
Long Beach, Los Angeles County, California, 90899, USA
Listed on 2026-09-09
Listing for:
SCAN Health Plan
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
SCAN Health Plan is seeking a Level2 Help Desk Technician to provide advanced escalation support for Windows endpoints, Microsoft
365, and identity issues. You will collaborate with IT operations, security, and vendor teams to diagnose and resolve complex incidents while maintaining accurate documentation and knowledge sharing.
The role involves deploying workstations, managing assets, and mentoring Level1 staff, ensuring timely updates and high-quality service.
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