SaaS Systems Analyst - Corporate

Position:SaaS Systems Analyst - Corporate

Location: Long Beach, CA

Remote Status: Hybrid

Job :1753

# of Openings:1

Job Title:

SaaS Systems Analyst

Location:

Corporate/Hybrid (preferred) OR Remote
Pay Scale: $70,000 - $90,000

Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX.
Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our company values are Family, Opportunity, Commitment and Results. Come and join the Westland. team where growth is key!
Position Brief:
The SaaS Systems Analyst plays an integral role as part of the Tech Ops IT Team. They are responsible for overseeing and optimizing the organization's use of Software-as-a-Service (SaaS) applications including but not limited to:
Google Products, Entrata, Loan Pro, Big Query, Glide, Ring Central, Stonly, AI tools, and more. The SaaS Systems Analyst is responsible for managing and configuring a company's SaaS applications, including tasks such as user access control, permissioning, application configuration, monitoring performance, troubleshooting issues, integrating with other systems, audits, and ensuring security compliance across the SaaS portfolio.

• Bachelor's degree in a related field or equivalent experience
• Proficiency with SaaS support concepts and experience with a variety of applications.
• Strong analytical skills with the ability to find technological solutions to business problems
• Excellent organizational and time management skills with the ability to manage multiple tasks simultaneously
• Detail-oriented with a focus on accuracy and data integrity
• Ability to transfer and transform data to suit business needs
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams
• Strong problem-solving skills with the ability to identify and resolve issues using technology and data analysis
• Advanced spreadsheet proficiency (e.g., complex formulas, data manipulation, pivot tables, data validation).
• Proven track record in root-cause analysis, system QA testing, and technical diagnostics.
• Ability to analyze system configurations and workflows from limited visual context (e.g., screenshots, user bug reports).

• Setting up and managing user accounts and permissions within SaaS applications.
• Configuring application settings, features, and integrations according to business needs.
• Managing data within SaaS applications, including data migration and backups.

• Actively monitoring SaaS application performance and identifying potential issues
• Troubleshooting user-reported problems and resolving technical issues within SaaS applications
• Analyzing usage data to identify areas for optimization and improvement
• Perform end-to-end root-cause analysis on complex configuration issues, logic errors, and integration failures across SaaS platforms.
• Replicate reported user bugs, isolate settings discrepancies, and write detailed bug tickets for vendor engineering teams

• Implementing and maintaining security policies for SaaS applications, including access controls and data encryption
• Ensuring compliance with relevant regulations and industry standards regarding data privacy and security
• Integration management:
• Integrating…