Communication Manager

Job no: 562049
Work type: Management (MPP)
Location: Chancellor's Office
Categories: MPP, Administrative, At-Will, Full Time

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of ITS Communication Manager
. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS);

and 15 paid holidays a year.

The anticipated salary hiring range is up to $122,004 per year, commensurate with qualifications and experience.

Flexibility to telecommute two days a week, with three days on-site at the main headquarters in Long Beach, California.

Comprehensive Health, Dental, and Vision Benefits

Generous vacation plan

15 paid holidays a year

Tuition waiver education program (also applies to eligible family members)

Membership in the California Public Employees Retirement System (PERS)

The California State University, Office of the Chancellor, is seeking an ITS Communication Manager to be responsible for building and managing a comprehensive communications function for Information Technology Services that increases visibility into ITS work, improves stakeholder understanding of ITS priorities and constraints, strengthens trust with Chancellor’s Office and campus audiences, translates complex technical work into clear business, operational, security, and institutional impact, and provides regular reporting on progress toward ITS strategic goals.

The role supports a sustained communication strategy that helps employees, executives, campus leaders, and internal ITS staff understand ITS's work, the value it delivers, the risks it manages, the services it provides, how ITS makes progress towards its strategic objectives, and how stakeholders can effectively engage with ITS.

• Develop and execute communications strategies that make ITS work, accomplishments, operational responsibilities, constraints, and stakeholder impacts more visible and understandable to Chancellor’s Office employees, executives, campus leaders, and internal ITS staff.
• Translate complex technical initiatives into clear, audience-specific messages that explain business value, institutional impact, risk reduction, service improvement, modernization, and operational reliability.
• Develop recurring communications products, including a portfolio of ITS impact infographics, roadmap updates, project story briefs, service spotlights, and stakeholder updates that demonstrate ITS progress and value.
• Establish a consistent messaging framework that explains ITS priorities, capacity constraints, service responsibilities, decision points, and the connection between ITS work and CSU systemwide priorities.
• Develop and maintain an annual communications strategy, editorial calendar, and content roadmap.

• Manage and continuously improve ITS communication channels (SharePoint, intranet, newsletters, etc.) while including leadership updates and cross-team project visibility updates to improve alignment, morale, and awareness across ITS.
• Establish and manage a communications intake process with ITS teams to collect accomplishments, metrics, upcoming changes, risks reduced, customer impacts, and recognition items for use in recurring communications.
• Develop…