Logistics Coordinator

Benefits

• 401(k)
• 401(k) matching (Company Match)
• Dental insurance
• Health insurance
• Paid time off (PTO)
• Paid Holidays
• Vision insurance

West Coast Trans Alliance, located in Long Beach, California, is in search of a detail-oriented and proactive Logistics Coordinator to join our dynamic team. In this role, you will act as an essential intermediary between account managers and customers, ensuring consistent communication and effective management throughout the entire shipment process. Responsibilities will include monitoring and tracking shipments, providing service solutions tailored to customer needs, and maintaining diligent communication with clients and transport partners.

The schedule for this role is  M-F.

• Communicate clearly and effectively with clients and transportation partners.
• Track, document and manage shipments throughout their entire life cycle.
• Proactively update customers on shipment status and provide needed documentation as soon as it becomes available.
• Prepare price quotes for different shipping needs as needed.
• Work with sales to make sure we're meeting customer needs.
• Build good working relationships with customers and internal team members.
• Adhere to all needs and/or special requests and/or SOP's specific to each account.
• Coordinate with carriers throughout the shipping process to ensure proper delivery and level of service.
• Be prepared to take on new tasks and responsibilities as needed.

• 1-3 years in a customer service role
• 1-3 years of logistics experience preferred, but not necessary
• A great communicator over the phone, in email, and in person.
• An individual with exceptional organizational skills capable of juggling multiple tasks.
• Someone who is comfortable with computers and willing to learn new systems.
• A team player who is ready to jump in and help where needed.
• A quick learner who can thrive and adapt in a dynamic, high-energy environment.

• High School Diploma or Equivalent
• Authorization to work in the US
• This is an in-person role, 1 WFH day granted after training is complete
• Ability to communicate thoroughly and professionally with all internal/external parties
• Ability to be highly organized/detail-oriented
• Ability to multitask, problem solve and function in a fast-paced environment
• Proficiency in Microsoft Office and TMS system.