Dispatcher - Long , CA

Position: Dispatcher - Long Beach, CA
Job Description FLSA:
Non-Exempt

Position Title:

Dispatcher

Reports to:

Dispatch Supervisor

Supervisory Responsibilities:

No
*** Shift is 4/10's Friday to Monday from 6AM - 5PM
*** Job Summary The Dispatcher serves as the operational control point for coordinating personnel, vehicles, equipment, and service activities. This role ensures efficient resource deployment, real‑time communication, and rapid issue resolution while maintaining compliance with safety, regulatory, and customer service standards. Dispatchers must balance multiple competing priorities in a fast‑paced, high‑pressure environment.

Operational Coordination Receive, review, and prioritize incoming service requests, delivery orders, or emergency calls

Assign traffic controllers based on availability, skill level, location, and job urgency

Develop and maintain daily, weekly, and shift‑based dispatch schedules

Monitor active jobs to ensure adherence to timelines, routes, and service-level agreements (SLAs)
Reassign or reroute resources in response to traffic, weather, equipment failure, staffing shortages, or emergencies

Communication & Liaison Duties Act as the primary communication hub between field staff, supervisors, vendors, and customers

Maintain constant contact via phone, messaging platforms, and dispatch software

Provide clear instructions, updates, and safety guidance to employees in the field

Communicate service delays, ETA adjustments, or emergency notifications to customers and stakeholders

Escalate operational or safety concerns to management as necessary

Monitoring & Tracking Track vehicles, personnel, and assets using GPS and dispatch management systems

Monitor real‑time operational data (location, progress, duration, downtime)
Confirm check‑ins, job completions, and shift changes

Identify inefficiencies, bottlenecks, or potential service disruptions

Documentation & Reporting Accurately document all dispatch activities, communications, and incidents

Maintain logs, call records, run sheets, incident reports, and service confirmations

Ensure all dispatch records meet legal, regulatory, and audit requirements

Prepare operational reports related to response times, productivity, and service outcomes

Support billing, payroll, and compliance processes through precise data entry

Safety & Compliance Enforce company safety protocols and operational procedures

Monitor compliance with DOT, OSHA, and other applicable regulations (when applicable)
Respond to accidents, incidents, or emergencies following established escalation procedures

Coordinate emergency response and support services when needed

Customer Service Provide professional, calm, and courteous interaction with customers always

Address customer inquiries, complaints, and service concerns

Provide accurate status updates and realistic expectations

De‑escalate high‑stress or emotionally charged situations with professionalism

Required Qualifications High school diploma or GED (required)2+ years of dispatcher, logistics, operations, or call‑center experience (preferred)
Demonstrated ability to multitask and prioritize in a fast‑paced environment

Strong verbal and written communication skills

Proficiency with computers, dispatch software, and Microsoft Office or similar tools

Preferred Qualifications Dispatcher certification (e.g., emergency, transportation, or industry‑specific)
Knowledge of local geography, traffic patterns, and service zones

Experience with GPS tracking systems and fleet management software

Bilingual communication skills (industry/location dependent)
Tools & Technology Dispatch management systems GPS and fleet‑tracking platforms

Spreadsheets, email, and reporting software

Equipment Operated:

Computer (Keyboard, mouse)
Phone Office equipment (printer, copy machine, etc.)Physical Requirements & Work Environment Requires sitting for prolonged periods of time Requires using hands to handle, control or lift objects

Requires lifting up 40lbRequires repetitive motion of hands

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
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