General Manager, Willmore

Overview

General Manager, The Willmore HOA, PMP Management LLC — Long Beach, California, United States — Full Time

Start Date:

Immediate

Expiry Date: 17 Mar, 26

Posted On: 17 Dec, 25

Experience:

5 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

Skills:

Leadership, Communication, Customer Service, Organizational Skills, Writing Skills, Detail-Oriented, Problem Solving, Vendor Management, Financial Acumen, Project Management, Team Collaboration, Time Management, Training, Emergency Response, Inspection Skills, Action Item Tracking

PMP is an industry-leading Association management firm providing extraordinary services to common interest developments throughout California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service with the depth and breadth of support and training seen at larger firms. We are a people-centric organization that values growth and exceptional customer service.

PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our clients.

The General Manager is responsible for providing on-site management services. The ideal candidate will possess strong leadership and communication skills, a passion for extraordinary customer service, and a positive demeanor.

• Provide extraordinary service to all residents, ensuring PMP’s white glove service is delivered.
• Perform regular common area tours and inspections, and violation walks to ensure rule compliance.
• Process all maintenance work order requests and follow through to completion.
• Populate and disseminate PMP’s week Action Item Tracker to the Board of Directors, reflecting all open action items and delegations of duties.
• Secure vendor estimates/bids for Board review and approval as necessary.
• Collaborate with association vendors to ensure work aligns with approved contracts and community standards.
• Proactively update PMP Gateway, the online resident and Board Member portal.
• Prepare meeting agendas and Board packages in advance of Board Meetings.
• Prepare and disseminate draft meeting minutes within 2 business days following Board Meetings.
• Manage Board Member and resident communications and post notices to meet civil code deadlines.
• Process architectural applications for Committee/Board approval.
• Work with PMP’s Property Accountant to ensure monthly financials are completed and disseminated to the Board promptly.
• Ensure association invoices are reviewed, coded, and processed in a timely manner.
• Drive association reserve improvements and repairs and oversee special projects.
• Address after-hours emergency matters.
• Participate in ongoing training and professional development.
• Perform additional duties as requested by the Board of Directors.

• 4 Year College Degree
• Association industry credentials preferred (e.g., CACM, AMS, CCAM)
• 5-10 years of experience as an on-site General Manager, or similar role
• Experience managing associations with mixed-use commercial or retail space preferred
• Exceptional customer service skills
• Excellent writing and communication skills
• Proficient in Microsoft Word, Excel, and Power Point
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• Honest, responsible, optimistic, and enjoyable demeanor

The General Manager is responsible for providing extraordinary service to residents and managing on-site operations, including overseeing maintenance requests, vendor collaborations, and ensuring compliance with community standards.