VP of Operations

Job Description

VP Business Operations – TSS

We’re seeking a VP Business Operations for a fast-growing, multi-state security operation supporting cruise, safeguarding, cargo, petrochem and 24/7 port facilities across the

Owning end-to-end performance of the Security business: operations, people, compliance, and startup execution across multiple ports and facilities.

• Oversight of security operations across 8+ ports / regions (including Florida, Texas, California, Washington State, and New Jersey)
• Leadership of a field organization consisting of:
  • Regional Manager
  • Senior Operations Managers
  • Operations Managers
  • Eight hundred part-time and full-time hourly team members
• Mixed labor environment: union and non-union
• Combination of seasonal and year-round cruise operations and year-round 24/7 security sites
• One million annual labor hours across all sites, with expansion underway
• Multiple active startups and expansion projects

The role directly manages Operations leadership as well as a Director focused on Strategic Client Operations (largest cruise client), ensuring tight alignment between client delivery and operational execution.

• Full ownership of operational performance across all locations
• Budget ownership, forecasting, monthly actuals‑to‑budget review, and margin management
• Workforce execution: recruiting, onboarding, training, staffing readiness
• Labor discipline, scheduling standards, overtime control
• HR consistency and manager accountability
• Compliance, safety, and operational readiness
• Lead new site launches and expansion initiatives
• Partner closely with Strategic Client leadership on service delivery and growth

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us for assistance.

• Prior Senior Director level or VP Operations experience in labor-intensive services (security, logistics, facilities, transportation, field services, etc.)
• Proven leadership of multi-site operations with large hourly work forces
• Proven ability to design and implement operational processes, standards, and systems that scale across multiple locations
• Comfortable operating in union and non-union environments
• Strong people leadership and field presence
• Track record of scaling operations and launching new locations
• Decisive, practical, execution-oriented leadership style

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.