General Manager, Courtyard Marriott Long

Overview

Functions as the primary strategic business leader of the MSB property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share.

Leads the team in the development and implementation of property-wide strategies. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Strives to align the objectives and goals of Marriott and property owners to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

The GM is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Education And Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

Business Strategy Development and Execution

• Stays current with industry trends and monitors strengths and weakness of competition.
• Develops and executes business plans designed to maximize property customer satisfaction, profitability, and market share.
• Verifies that property business plans are aligned with Marriott brand business strategies.
• Translates Marriott global strategic plan into one that can be executed on property.
• Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.

• Verifies that service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
• Provides timely, real-time feedback to management and hourly employees on service and operational standards; including feedback on even the smallest of service and operational details.
• Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Prepares for QA audits (i.e., daily and pre-visit activities).
• Reviews and follows up on property guest satisfaction scores and comments.
• Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats).
• Delegates responsibilities for operations and projects to appropriate level of employee.
• Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.

• Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Works with sales team to establish property sales strategy, goals, and action plans.
• Identifies and champions creative marketing solutions that fit the brand and property needs.
• Participates in the property sales review (PSR).
• Manages relationships with decision makers at top accounts.
• Develops innovative means for capturing new streams of revenue through property amenities.
• Interacts with in-house guests to prospect for new sources of business.
• Verifies that direct sales…