Associate Director, Financial Aid Systems

Job Summary

The Associate Director of Financial Aid Systems is responsible for overseeing the CMS (Oracle/Peoplesoft) Student Administration Financial Aid Module and the fiscal operations of a comprehensive student financial aid delivery system that administers more than $340 million annually. This role provides strategic leadership in the effective use of existing systems and the implementation of new technologies to ensure high-quality service delivery.

The Associate Director leads process improvement initiatives to enhance operational efficiency and effectiveness, applies project management best practices to advance departmental objectives, and oversees required statistical, financial, and compliance reporting.

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

* Provide leadership and strategic direction for the People Soft Student Administration Financial Aid Module, including the development, optimization, and implementation of automated processes and technologies to improve operational efficiency. Ensure the timely and accurate delivery of financial aid to students during critical processing periods throughout the academic year.

* Manage the financial aid systems team, ensuring effective coordination, planning, and oversight of workflows to support accurate system configuration and annual processing activities. Identify and recommend enhancements to operational practices and promote ongoing staff professional development.

* Manage and coordinate required financial aid data reporting activities in compliance with federal, state, and system-wide requirements.

Department

ES Financial Aid

Duration of Appointment

This is a regular, at-will position.

Classification

Administrator II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

* Hiring Range:
The hiring range for this position is $8,339 - $10,000 per month commensurate with candidate's education, experience, skills, and training.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees through a robust benefits program designed to support your well-being, financial security, and professional growth. This management-level position includes an attractive benefits package with 16 hours of vacation accrual per month plus a wide range of other benefits.

Core Benefits Include:

* Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.

* Retirement Plans:
Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.

* Educational Benefits:
Tuition fee waivers for employees and eligible dependents.

* Employee Assistance Program (EAP):
Confidential counseling and support services for employees and their families.

* Additional Perks:
Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable CSU Employee Benefits Summary for details on the benefits available.

Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary.

Knowledge, Skills, and Abilities

The ideal candidate consistently delivers high‑quality service by anticipating and meeting the needs of both internal and external customers with professionalism, empathy, and a positive attitude. They demonstrate strong strategic thinking by seeing the big picture, setting priorities, and creating an environment that encourages innovation. They proactively identify opportunities for improvement, make well‑informed decisions, and apply creative problem‑solving skills by…