Chief Operating Officer

Principal Responsibilities:

Jewish Long Beach is the leading organization for the Jewish community in the greater Long Beach and north Orange County area. It includes within it the Alpert Jewish Community Center, the Jewish Federation of Long Beach, and the Jewish Foundation of Long Beach. JLB serves 10,000 people annually, has 4300 members and, among its signature programs, hosts an Early Childhood Education center with more than 160 students.

Among JLB's many other programs is a fitness center and pool, and many cultural and educational programs and events.

Guided by Jewish values and culture, JLB inspires community by improving lives, building bridges of understanding and inclusion, and supporting the Jewish people here, in Israel, and around the world. JLB's vision is to build and sustain, now and for future generations, a vibrant Jewish community.

JLB fulfills this mission and vision by providing meaningful programs and services including Early Childhood Education and Day Camp, Senior Outreach & Engagement, Fitness, and a variety of adult educational opportunities that contribute to the social, emotional, physical, and spiritual development of people of all ages and the creation of opportunities for connection.

Position Overview:

The Chief Operating Officer (COO) plays a pivotal role in translating the agency's vision into day-to-day execution. The COO turns the agency's strategic vision into actionable plans, ensuring that operations align with long-term goals. The COO is expected to lead department heads, foster collaboration, and ensure that communication flows effectively across the organization.

The position requires a strategic and dynamic leader with keen interpersonal skills, a strong background in process optimization, operational management, and efficiency improvements, and experience integrating technology solutions to enhance operational performance and service delivery.

Position Overview

The Chief Operating Officer (COO) is a strategic partner to the Chief Executive Officer, playing a pivotal role in translating the agency's vision into day-to-day execution, ensuring that operations align with long-term goals. The COO is expected to lead department heads, foster collaboration, and ensure that communication flows effectively across the organization.

The position requires a strategic and dynamic leader with keen interpersonal skills, a strong background in process optimization, operational management, and efficiency improvements, and experience in integrating technology solutions to enhance operational performance and service delivery.

Key Responsibilities

General

• Support the CEO in setting and maintaining an organizational culture committed to high performance, efficiency, optimism and growth
• Serve as a thought partner in support of the CEO in decision making, goal setting, and evaluation of organizational progress
• Provide leadership throughout the organization in the absence of the CEO
• Provide excellent customer service to all stakeholders
• Develop and maintain a deep and broad knowledge of all Jewish Long Beach programs
• Represent JLB at community events, meetings, and other public facing occasions
• Support the CEO in providing appropriate staffing of committees and task forces led by Board members and volunteers, ensuring best practices for communication and collaboration with the Board of Directors
• Sensitivity to and ability to deal with lay leadership and community interrelationships
• Perform all other duties and responsibilities as assigned by the CEO

Human Resources

• Support the Human Resources team in managing employee relations and staff performance matters as necessary
• Develop and implement job performance objectives and regular staff evaluations, in coordination with the CEO and Director of Human Resources

Operations

• Collaborate with the entire C-Suite to manage and execute the organization's strategic plan, while maintaining ongoing strategic dialogue and collaboration with both executive leadership and the Board of Directors through regular data sharing and reporting
• Provide oversight of the day-to-day operations intern to the facility in collaboration with the Director of Operations
• Act as a bridge between departments, ensuring that communication flows effectively, teams are aligned, and all departments are well coordinated
• Supervise the Aquatics, Fitness, Membership, Finance, and Data departments
• Support the CEO's oversight to Marketing, Development, Community Engagement and impact, and Community Relations departments
• Initiate and implement process improvement strategies relating to workflow, quality of programming, safety, and member experience
• Define and implement organizational technology strategy in all areas

Finance

• Analyze growth and profitability of core programs and recommend plans to improve existing profitability and identify new programs to increase profitability
• Collaborate with CEO and CFO to drive cost optimization, establish best practices for internal controls and policies, and ensure the…