Strategic Account Manager - Stellarus, Sr. Principal

Your Role

The Customer Experience organization is responsible for ensuring Stellarus' most critical customers achieve measurable, sustained value from the platform and maintain long-term trust and partnership with the company. The Senior Principal, Strategic Account Manager is a senior individual contributor role accountable for the strategic, commercial, and executive level management of Stellarus' most valuable and complex customer relationships with flagship health plans.

In this role, you will serve as the primary executive level account owner for designated strategic customers whose success materially impacts Stellarus' revenue trajectory, platform adoption, and market credibility. You will operate with broad autonomy to shape multi-year account strategies, negotiate complex commercial agreements, guide value realization and solution adoption, and represent Stellarus directly with C suite leaders, including CEOs, within large, regulated, and highly matrixed customer organizations.

This role is calibrated at the Senior Principal level due to its enterprise-wide impact, executive decision-making authority, and responsibility for high risk, high visibility customer outcomes. The role does not have direct people management responsibilities.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree.
• 12 years of experience in strategic account management, customer success, healthcare consulting, or related roles within:
  • A health plan or payer organization
  • A healthcare or enterprise technology company, or
  • Another large, complex, regulated enterprise
• Proven success building and sustaining trusted relationships with C suite and senior executive stakeholders.
• Strong understanding of health plan business operations; experience with clinical, technical, or product workflows preferred.
• Demonstrated experience partnering with Product and Technology teams to support solution delivery, integration, and enhancement.
• Ability to synthesize complex information and communicate compelling narratives to diverse audiences.

• Experience operating in fast paced, innovative environments.
• Comfort with ambiguity and proactive problem solving.
• Familiarity with healthcare data, analytics, or AI enabled platforms.