Account Manager, Long Beach Convention Center, Terrace Theater, and Expo Hall

Account Manager, Long Beach Convention Center, Terrace Theater, and Expo Hall

Reports To:

Director of Events

Supervises Others:
Yes

FLSA Status:
Exempt

Commitment:
Full-time

Location:

Long Beach Convention Center, Terrace Theater, Expo Hall, and Long Beach city-wide events, and other associated venues as assigned by senior management

Compensation: $75,000 - $80,000 Annually

Benefits: 401(k) and Life Insurance, Vacation Time, Dental Insurance, Medical Insurance, Voluntary Life Insurance, Vision Care Insurance, Direct Deposit ESOP – Employee stock ownership program, Relocation Stipend, Paid Travel, Long/Short Term Disability, Management Growth & Development Plan, Mentorship Program, Bonus Opportunities, Corporate Trainings

The Long Beach Account Manager provides strategic oversight and operational leadership for CSC's contract at the Long Beach Convention Center, Terrace Theater, and Expo Hall. This position serves as the primary liaison to the client, responsible for cultivating multi-level relationships, ensuring contract compliance, identifying opportunities for business growth while delivering consistent operational excellence. The Account Manager oversees daily account strategy, staffing plans, staff deployments, event cost estimates, and overall resource management while maintaining a strong presence during major events to provide leadership, risk mitigation, and effective issue resolution.

The position also supports long-term account continuity through Event Manager development, succession planning, mentorship, and leadership development.

• Provides oversight and operational leadership for CSC services, ensuring consistent service delivery and alignment with contract obligations. Maintains a visible management presence and proactive approach throughout the course of an event(s).
• Provide leadership, coaching, and operational support to Event Managers and other CSC personnel, promoting consistency, professional development, succession planning, and accountability across the account.
• Identify and pursue opportunities for business development and account growth, including expanded services, new event opportunities, or initiatives that strengthen CSC's partnership with the convention center.
• Develop and maintain multi-level client relationships with the convention center, third-party clients, and other key representatives.
• Represent CSC professionally and serve as the principal liaison between the convention center and CSC Management Teams.
• Attend meetings, planning sessions, and committees, while serving as a knowledgeable and credible representative on matters involving event operations, crowd management, safety concerns, or other event initiatives.
• Proactively identify and address operational risks, client concerns or emerging issues. Develop timely solutions to ensure successful event execution.
• Create, edit, or maintain branch-specific event manager training curriculums, operational guidelines, and other content specific to the Long Beach Convention Center and its affiliates. This includes continuity plans, venue operation manuals, standard operating procedures, or other policy-driven mandates and guidelines.
• Identify applicable legal and regulatory requirements for training programs and operational policies, and ensure all required documentation, reporting, and processes comply with applicable local/state/federal laws and regulations.
• Maintain oversight of the convention center campus calendar of events (and surrounding areas) to ensure and anticipate adequate staff scheduling and resource allocation wherever necessary.
• Travels to various job sites to provide field assistance; assists with additional projects and other branch-related assignments.
• Perform other duties and responsibilities as assigned to support CSC's operational and business objectives.

Directly supervises the CSC Long Beach Convention Center management team, event day leadership, and front-line staff, serving as a primary lead for specific projects or general event operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Some responsibilities will include interviewing, hiring, training, coaching, mentoring, and counseling employees to assist in their individual growth and success.

Provides performance evaluations, resolves conflicts, and ensures optimum utilization of all resources (people and material).

• Ability to maintain good client/customer relations and work in a team setting.
• Ability to speak effectively before groups of employees, applicants, customers, or organizations.
• Possess good verbal/written communication skills and people management skills.
• Ability to work in a fast-paced, high-pressure environment and make sound decisions quickly.
• Work necessary hours needed to complete job preparation in addition to mandatory event hours.
• Walking significant distances, including up and down stairs, as…