Account Manager, Long Convention Center, Terrace Theater, and Expo Hall

Account Manager, Long Beach Convention Center, Terrace Theater, and Expo Hall

Reports To:

Director of Events

Supervises Others:
Yes

FLSA Status:
Exempt

Commitment:
Full-time

Location:

Long Beach Convention Center, Terrace Theater, Expo Hall, and Long Beach city-wide events, and other associated venues as assigned by senior management

Compensation: $75,000 - $80,000 Annually

Benefits: 401(k) and Life Insurance, Vacation Time, Dental Insurance, Medical Insurance, Voluntary Life Insurance, Vision Care Insurance, Direct Deposit ESOP – Employee stock ownership program, Relocation Stipend, Paid Travel, Long/Short Term Disability, Management Growth & Development Plan, Mentorship Program, Bonus Opportunities, Corporate Trainings

Established in 1967, CSC is the world leader in crowd management and event security. CSC's esteemed clientele base includes more than 120 stadiums and arenas, over 100 universities and scholastic institutions, more than 49 convention centers, and numerous clients within the professional ranks of MLB, MLS, NBA, NFL, NHL, and NASCAR. CSC has also provided services for the world's most prestigious special events, including Collegiate Bowl Games, NCAA Final Four Tournaments, Ryder Cup, Presidents Cup, US Open Tennis, Kentucky Derby, 30 Super Bowls, 10 Olympic Games, 4 Presidential Inaugurations, 3 Papal Visits, and 2 FIFA World Cups.

CSC operates 49 branch locations throughout the United States and Canada. For more information, please visit our website

The Long Beach Account Manager provides strategic oversight and operational leadership for CSC's contract at the Long Beach Convention Center, Terrace Theater, and Expo Hall. This position serves as the primary liaison to the client, responsible for cultivating multi-level relationships, ensuring contract compliance, identifying opportunities for business growth while delivering consistent operational excellence. The Account Manager oversees daily account strategy, staffing plans, staff deployments, event cost estimates, and overall resource management while maintaining a strong presence during major events to provide leadership, risk mitigation, and effective issue resolution.

The position also supports long-term account continuity through Event Manager development, succession planning, mentorship, and leadership development.

• Provides oversight and operational leadership for CSC services, ensuring consistent service delivery and alignment with contract obligations. Maintains a visible management presence and proactive approach throughout the course of an event(s).
• Provide leadership, coaching, and operational support to Event Managers and other CSC personnel, promoting consistency, professional development, succession planning, and accountability across the account.
• Identify and pursue opportunities for business development and account growth, including expanded services, new event opportunities, or initiatives that strengthen CSC's partnership with the convention center.
• Develop and maintain multi-level client relationships with the convention center, third-party clients, and other key representatives.
• Represent CSC professionally and serve as the principal liaison between the convention center and CSC Management Teams.
• Attend meetings, planning sessions, and committees, while serving as a knowledgeable and credible representative on matters involving event operations, crowd management, safety concerns, or other event initiatives.
• Proactively identify and address operational risks, client concerns or emerging issues. Develop timely solutions to ensure successful event execution.
• Create, edit, or maintain branch-specific event manager training curriculums, operational guidelines, and other content specific to the Long Beach Convention Center and its affiliates. This includes continuity plans, venue operation manuals, standard operating procedures, or other policy-driven mandates and guidelines.
• Identify applicable legal and regulatory requirements for training programs and operational policies, and ensure all required documentation, reporting, and processes comply with applicable local/state/federal laws and regulations.
• Maintain oversight of the convention center campus calendar of events (and surrounding areas) to ensure and anticipate adequate staff scheduling and resource allocation wherever necessary.
• Travels to various job sites to provide field assistance; assists with additional projects and other branch-related assignments.
• Perform other duties and responsibilities as assigned to support CSC's operational and business objectives.

Directly supervises the CSC Long Beach Convention Center management team, event day leadership, and front-line staff, serving as a primary lead for specific projects or general event operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Some…