Retail Operator Partner

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Elevate your career with CHAGEE as an Operator Partner.

Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Overview Operators are multi-unit leaders responsible for elevating the guest experience, optimizing store performance, and developing the next generation of CHAGEE leaders. This role oversees a cluster of locations within an assigned region, with scope evolving in line with business growth and operational needs

Operators work on the business, leading through Store Management, driving strategy, ensuring operational consistency, and serving as the engine behind store performance, culture, and growth.

What You’ll DoLead the Business & Guest Experience Act as a cultural ambassador for CHAGEE, fostering authentic guest experiences rooted in our values across all stores

Drive local community engagement through events, partnerships, and store-level marketing initiatives

Ensure consistent service quality, hospitality standards, and brand execution across locations

Optimize Multi-Unit Operations Own P&L performance, forecasting, and multi-unit KPIs including labor, speed, revenue, and guest satisfaction

Analyze performance trends and translate insights into action plans that improve efficiency and results

Ensure audit readiness, safety compliance, and high standards of store maintenance and presentation

Partner with corporate teams to implement brand-wide initiatives such as equipment rollouts, menu updates, and operational pilots

Identify and lead store improvements, remodels, and operational upgrades

Develop & Empower Leaders Hire, onboard, and develop Store Managers, building a strong leadership bench across locations

Provide consistent one-on-one coaching, feedback, and career development planning

Mentor high-potential leaders into future Operator or HQ pipeline roles

Address performance issues, escalations, and sensitive people matters with integrity and accountability

Ensure training standards, SOPs, and people practices are upheld at every level

Experience You Need to Be Successful3–5+ years of experience in multi-unit management or high-volume store leadership

Proven ability to manage P&L ownership and business strategy across multiple locations

Strong coaching mindset with demonstrated experience developing leaders and building teams

Excellent communication, influence, and organizational skills across diverse stakeholders

Comfort leading through change with resilience, optimism, and accountability

Ability and willingness to travel regularly between store locations

Passion for premium tea, hospitality, and building something new from the ground up

What We Offer:

Hybrid work schedule for a balanced life
401K with company match to secure your future

Yearly bonus opportunity

Comprehensive medical, dental, and vision insurance

On-site fitness center and wellness programs

Exclusive discounts at our tea locations, theme parks, and gyms Generous paid time off starting at 15 days, plus 7 federal holidays

Opportunities for continuous education and scholarships

Income protection including Disability, Life, and AD&D insurance

Bereavement leave for those difficult times

Join our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.

The estimated total cash compensation…