Manager, Customer Logistics

At Amy’s Kitchen, we're more than just a food company—we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation®, our purpose is clear: to make it simple and enjoyable for everyone to eat well.

We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care. From farm to table, we ensure top-notch quality in every bite, making healthy eating accessible and convenient for all. At Amy’s, we're not just serving meals; we're serving up a taste of goodness, one delicious dish at a time.

Comprehensive health plans with Medical, Dental, and Vision coverage, plus Flexible Spending Accounts. Mental health support with Modern Health to nourish your and your family’s mental well-being. 401(k) Retirement Plan with employer match and Financial Wellness support at no cost to plan for the future. Referral Rewards and Scholarship Program to celebrate and invest in our teams. Tuition Reimbursement Program to fuel your educational pursuits.

Paid parental leave for new parents. Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments. Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving! Join us and indulge in a career where the benefits are as fulfilling as our food!

$111,200 to $166,800

• Other locations will be subject to a lower range.

The Customer Logistics Manager is responsible for managing day-to-day order-to-cash execution and ensuring a positive experience for all customers while leading the Customer Service and Logistics operations teams, including Transportation Coordinators and Logistics Specialists. The position organizes, directs, and supervises assigned staff in the performance of their job duties to ensure seamless order processing, daily transportation scheduling, carrier coordination, and operational flow for Amy’s domestic and international customers.

With an intense focus on operational excellence and meeting customer requirements, this position interacts directly with customers, internal sales partners, carrier partners, third-party logistics (3PL) providers, inventory control, Information Technology (IT), and Accounts Receivable (A/R). The Customer Logistics Manager oversees the daily management, training, and operational execution of Customer Service representatives, Transportation Coordinators, and Logistics Specialists to consistently meet customer expectations according to department and company operational goals.

• Provide hands‑on management of Customer Service staff, and Logistics Specialists for executing domestic and international customer orders from order capture through carrier tendering, transit, and final delivery.
• Organize daily team workflow—including standard operational procedures, order scheduling, transportation dispatch coordination, and issue resolution—to effectively respond to customer requests, carrier updates, and internal requirements in a courteous, timely, and professional manner.
• Direct and manage the operational month‑end order management and shipment fulfillment reconciliation process.
• Maintain and update operational business intelligence dashboards and operational metrics to track daily order-to-cash performance, carrier on‑time delivery, order fill rates, and order fulfillment status.
• Lead operational reviews to address daily tactical challenges and pain points across Customer Service and Transportation logistics, providing direct guidance to cross‑functional partners to…