Additive Manufacturing Service Supervisor

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies.

Join us and help push the boundaries of what can be built.

As a Service Supervisor, you will lead a team of Service Specialists, and Lead Service Specialists responsible for maintaining, troubleshooting, and improving a growing fleet of Additive Manufacturing (AM) systems. You will own day-to-day service operations, improve equipment availability and reliability, develop technical talent, andestablishthe operational disciplinerequiredto support consistent, high-quality production.

This is a highly visible, hands-on leadership role for someone who thrives in high-reliability, procedure-driven environments and knows how to build teams,establish standards, solve complex technical problems, and continuously improve performance.

Own Service Operations

• Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support.
• Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities.
• Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures.
• Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments.
• Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions.
• Monitor and maintain spare parts inventory, escalating potential shortages before they happen.

Build & Lead a High-Performance Team

• Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations.
• Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct.
• Develop technical capability and bench strength through structured training, qualification, mentoring, and cross-training.
• Identify skill gaps and create development opportunities that prepare Service Specialists for increased technical responsibility and future leadership roles.
• Provide timely performance feedback and hold team members accountable for execution, attendance, documentation, safety, and adherence to established standards.

Drive Service Discipline

• Establish and reinforce standardized maintenance, troubleshooting, calibration, documentation, and service practices.
• Ensure consistent execution across shifts, technicians, and equipment.
• Maintain rigorous standards for preventive maintenance, equipment documentation, calibration, work instructions, and technical records.
• Identify gaps in procedures, training, tooling, spare parts, and service processes and partner with Engineering and other functions to close them.
• Promote a culture where technicians understand not only what to do, but why it matters to equipment reliability, product quality, and production performance.

Improve Equipment Reliability & Utilization

• Improve equipment availability, reliability, service response, maintenance effectiveness, and overall equipment utilization.
• Use equipment…