Support Service Manager; Long

The Hidden Genius Project is a non‑profit headquartered in Oakland, California, that trains and mentors Black male youth in technology creation, entrepreneurship, and leadership skills to transform their lives and communities. The Hidden Genius Project seeks to reveal the true potential of Black male youth and empower them to become leaders who drive change from within their communities.

Through a student‑centered, project‑based approach, we invest in young Black men, equipping them with technology training and connecting them to an ecosystem of innovation and empowerment. Since its founding in 2012 and establishment of a full‑time infrastructure in 2015, The Hidden Genius Project has expanded to operate Intensive Immersion Programs in Oakland, Richmond (CA), Los Angeles, Detroit, Chicago, Atlanta, and Baltimore.

As we continue our national growth trajectory in 2026, we remain committed to delivering impactful programming while navigating the evolving landscape of public health challenges. Our vision is to continue expanding our reach and positively impacting thousands of young Black males and their communities.

• Job Title:
  
  Support Service Manager
• Department:
  Programs Department
• Supervisor
  
  Title:
  
  Support Services Director

The Support Services Manager within The Hidden Genius Project implements the holistic care management model according to the Support Services strategy. The Support Services Manager ensures that student participants in The Hidden Genius Project’s Intensive Immersion program receive comprehensive services, driven by their expressed needs, in support of successful program retention, completion, and transition. Hence, they are primarily responsible for conducting the student and family intake process (which includes demographic data collection and assessment of needs) and working with students and families to develop and manage the Individualized Care Plans;

and coordination of care including problem‑solving, helping students navigate services, service referral, and occasionally coordinating workshops on various student success themes (i.e. Post Secondary Planning; Life Skills, Planning and Organization etc…). Additionally, they coordinate with and work collaboratively with the Programs and Operations staff. The Hidden Genius Project seeks to provide a holistic care model that is strengths‑based and is culturally responsive to the needs and goals expressed by our youth and family participants, The Support Services Manager serves as a critical contributor toward this end.

Accordingly, it is vital that they continually exercise ingenuity, enthusiasm, ethics, and a deep commitment to continual learning within an exciting startup environment. Finally, the Support Services Manager supports and works as part of a dynamic, communicative, and supportive team of staff, volunteers, and Board members committed to their success. This is the consummate role for the social change agent with a creative and entrepreneurial spirit.

• Provide Care Management Services – implement the student Care Coordination Model in response to student and family needs. Develop and maintain a positive rapport with youth and family participants, identify resources and services in response to student needs, and facilitate healthy linkages to resources through service referral to external partners. Provide one‑on‑one student support through care management services. Assist with basic need resources in support of successful youth participation in the Immersion Program (i.e. snacks and meal services).
• Mentorship and Positive Student Experience – develop rich one‑to‑one connections with Immersion participants. Through mentorship relationships, identify holistic participant needs as they arise and strategize with The Hidden Genius Project staff to develop a plan to address them. Soliciting participant and parent/guardian feedback to guide responsive programmatic improvements to maximize participant enjoyment and success.
• Training, Technical Assistance, and Facilitation – train The Hidden Genius Project staff and volunteers on relevant human service topics,…