Specialist, Quality Assurance

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Quality Assurance Specialist

City of Industry - Behavioral Health Urgent Care Center

22.00 - 24.84 USD Per Hour

City of Industry, CA

Tuesday-Friday 7:00 am-5:30 pm

• Competitive Compensation:
  Offering a salary that matches your skills and experience.
• Generous Time Off:
  Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package:
  • Employer-paid medical, dental, and vision coverage.
  • Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities:
  • On-the-job training with access to paid CEU opportunities.
  • Career development programs designed to help you grow.
  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication.

• Bachelor’s degree in Quality Improvement/Quality Assurance, human services, psychology, or related social science field, or LVN license
• Two (2) years of experience in the mental health field or a QA position required, preferably in in‑patient setting.
• Two (2) years of experience in QA/TQM preferred.
• One (1) year experience in LACDMH clinical documentation preferred.
• Valid California Driver’s License.

The Quality Assurance Specialist is responsible for the Quality Assurance Program for the Behavioral Health Urgent Care Centers. The position is responsible for auditing documentation to reconcile with billing and oversees documentation of services by staff to assure conformity with Medi‑Cal, Los Angeles County, other outside agencies, and internal standards and policies. The Quality Assurance Specialist manages all charts with deficiencies by processing them to the appropriate department for correction.

The position is also responsible for insuring the discharged chart is closed in the correct order and completed. Position oversees the Continuous Quality Assurance program, medical records and records all CQI data. Full coordination and development of CQI presentations and information gathering to execute presentations as needed. Activities performed can be time sensitive with expectations of frequent reporting of progress along with thorough oversight for accuracy.

Regular interaction with all staff members, physicians, and outside agencies is expected. This position has responsibility for gathering and analyzing agency data and assisting in the agency’s quality control, quality assurance, and quality improvement efforts. In addition, the Quality Assurance Specialist’s duties will include but are not limited to insuring that the chart order is maintained, data collection into the L.A. County data collection sites is maintained and other quality improvement tasks as assigned.

• 24/7 outpatient program
• Rapid mental health assessment, crisis intervention, and medication support
• Walk‑in’s welcome
• Clients may stay up to 24 hours
• BHUCC equipped to serve 12 adults (ages 18 and up) and 6 adolescent (ages 13 to 17)

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