Retail Associate III

Company Introduction

At Monkey Sports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, Monkey Sports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining Monkey Sports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the Monkey Sports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

The Monkey Sports Retail Associate III position is designed for seasoned retail professionals who have demonstrated exceptional customer service, advanced product knowledge, and the ability to lead by example. This role requires a deep understanding of store operations, the ability to manage complex tasks, and a commitment to delivering an outstanding customer experience. Retail Associate III team members take on increased responsibility, mentoring junior associates, supporting store leadership, and ensuring operational excellence.

As a key player in driving store performance, they help foster a collaborative environment, maintain high standards of customer satisfaction, and contribute to the overall success of the store.

• Provide expert-level product guidance, fittings, and recommendations across all Monkey Sports categories (hockey, baseball, lacrosse, goalie).
• Help customers with custom orders and special requests, ensuring accuracy and follow-through.

• Oversee merchandising standards in assigned sections, ensuring consistent compliance with company guidelines and brand presentation.

• Confidently handle complex transactions, including warranty questions, escalated returns, and omni channel orders.
• Serve as a resource for Retail Associate 1 and 2 team members on register troubleshooting.

• Safely perform and execute labor skills such as skate sharpening, lacrosse stringing, and glove relacing.

• Assist with inventory counts and ensure discrepancies are addressed.
• Execute price changes on products

• Help guide Retail Associate 1 and 2 team members, reinforcing company policies, procedures, and customer service expectations.
• Answer basic peer questions and demonstrate best practices on the floor.

• Maintain high standards of cleanliness and organization on the sales floor and in stock areas.
• Ensure all safety procedures and loss prevention standards are upheld.

• Participate in store meetings, provide input on operational improvements, and assist with event execution.
• Model Monkey Sports’ service standards and help enforce policy adherence among peers.
• Perform other tasks assigned by leadership to meet store goals.

• High school diploma or equivalent preferred.
• Typically 1+ year of retail experience OR progression through Retail Associate I and II roles with proven competency.
• Advanced product knowledge in key Monkey Sports categories.
• Strong communication and mentoring skills; comfortable guiding peers.
• Proficiency in POS systems, inventory tools, and basic troubleshooting.

• Standing and Walking:
  Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks
• Lifting and Carrying:
  Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS
• Reaching and Bending:
  Frequently reaching for items on shelves and bending to access lower shelves or storage areas
• Manual…