Tire and Battery Service Advisor

Position Summary

The Tire and Battery Center (TBC) associates maintain the facility and sales floor safety and standards, organize and merchandize the TBC floor, manage tire and battery orders, provide expert member service and recommendations, drive sales and service excellence, triage and prioritize service workflow, demonstrate knowledge of safety and compliance protocols, leverage technology to enhance operations, serve as a brand advocate, and operate TBC equipment safely.

They also comply with company policies, complete work assignments, and support a culture of safety, integrity, team collaboration, and customer focus.

• Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Ensure the tire and battery center sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
• Monitor the status of tire and battery orders daily; assist members with appointments for installation, communicate lead time changes and order cancellations, and make alternative suggestions for installation or tire fitments.
• Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings.
• Triage and prioritize service workflow in service bays by referring to Sam’s Garage to identify waiting members, understanding service times, and re‑prioritizing members to meet service needs.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, and selling techniques.
• Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, and make real‑time business decisions.
• Serve as a brand advocate by modeling high quality service and products, influencing and training team members, and addressing roadblocks.
• Operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; complete vehicle service requests and tests, and maintain required documents.
• Process member purchases and handle payments, returns, refunds, and exchanges using appropriate procedures for membership and payment types.
• Comply with company policies, procedures, and standards of ethics and integrity; implement related action plans and apply the Open Door Policy.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers and coworkers; identifying priorities, deadlines, and expectations; communicating progress; and seeking improvement opportunities.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

7480 CARSON BLVD, LONG BEACH, CA 90808‑2362, United States

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books and fees.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.