Member Specialist

Position Summary

Providing member service at Sam's Club checkout, including assistance with payments, returns, refunds, and exchanges, while ensuring member satisfaction and maintaining safety and security protocols.

• Deliver excellent member service and resolve member issues and concerns.
• Process member purchases and assist with payments, returns, refunds, and exchanges following company policies.
• Maintain checkout area and entrance/exit areas, ensuring organization and safety.
• Zone the sales floor, arrange and organize merchandise, and identify shrink and damages.
• Follow company safety standards, including conducting safety sweeps and reporting unsafe situations.
• Assist in securing Sam’s Club assets and property by observing and reporting potential criminal activity.
• Maintain required documentation, logs, and paperwork; execute emergency response procedures.
• Train and mentor new Member Frontline Services associates on company processes and technology.
• Collaborate with managers, coworkers, and customers to meet priorities, deadlines, and expectations.
• Support company values of Integrity, Respect for the Individual, and Excellence in performance.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Experience in a high‑volume retail environment.

The hourly wage range for this position is $19.00 to $27.00. Additional premium compensation may apply based on schedule, facility, season, or specific work performed.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; can be used for vacation, sick leave, holidays.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, Live Better U education program.