Student Account Specialist

Apply now. Job no: 559742. Work type:
Staff.

Location:

Long Beach.

This position provides excellent customer service to University students and sponsors by maintaining student and sponsor accounts. Duties include reviewing, processing, and billing charges, processing refunds, collecting balances owed, applying payments, and ensuring financial integrity through reconciliations and analysis.

• Prepare account reconciliations and reports related to the Installment Plan such as Lost Interest, Bad Debt Adjustment, and accrued costs.
• Maintain Student and 3rd Party Accounts Receivable by reviewing charges for validity before billing.
• Provide customer service to students, including verifying eligibility to participate in programs.

• Equivalent to four years of progressively responsible financial record‑keeping experience.
• Four‑year college degree in Accounting/Finance or equivalent preferred.

Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year, 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, and other applicable state and federal anti‑discrimination laws.

We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring an accommodation for any part of the application or hiring process should contact StaffHR‑Accommodations.

Sedentary work – mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).

Time base: 1.0, 40 hours per week.

Salary placement is determined by education, experience, and qualifications, internal equity, and the hiring department’s fiscal resources.

• Hiring Rate: $4,570 per month.
• Salary Range: $4,570 (Step #1) – $6,658 (Step #20) per month.

A background check, including a criminal records check, must be completed satisfactorily and is required for employment. CSULB may rescind a conditional offer if the background check reveals disqualifying information or if it is discovered that the candidate knowingly withheld or falsified information.

Employees are required to reside in the State of California upon hire. All employees must be California residents.