Store Specialist

Position Overview:

The Store Specialist is a pivotal role within our dispensary, responsible for overseeing the smooth operation of the store across all departments, including inventory management, front desk operations, and sales. This position demands a proactive leader who is adaptable to change, works collaboratively with the GM and Shift Specialists, and ensures that the store functions efficiently. The Store Specialist is a key holder and plays an essential role in the opening and closing procedures, making their availability on weekends and holidays crucial.

• Check-In Guests/:
  Ensure all guests are checked in efficiently and that IDs are properly verified, complying with all regulatory requirements.
• Greet Guests:
  Create a welcoming environment for all customers, offering assistance and guiding them through their shopping experience.
• Assign Guests:
  Distribute guests to available team members to ensure they receive personalized service.
• Educate Guests on Promotions:
  Inform guests of daily and weekly promotions, enhancing their shopping experience and driving sales.
• Ring Out Guests:
  Accurately process transactions, applying promotional discounts as needed and ensuring a smooth checkout experience.
• In stock audit:
  Regularly verify that all products are on display and organized according to the provided inventory list.

• Restock Transfers (Safe to Live):
  Ensure inventory is accurately transferred from the safe to the sales floor, maintaining product availability.
• Organize Safe:
  Keep the safe organized and ensure all products are accounted for, minimizing shrinkage and loss.
• Metrc Tag Audit:
  Conduct regular audits of Metrc tags and maintain meticulous record-keeping to ensure compliance.
• Accept Incoming Orders:
  Oversee the receipt of new inventory orders, verifying accuracy and quality.
• Restock Floor:
  Ensure the sales floor is consistently stocked during business hours, meeting customer demand.
• Change Product Percentages:
  Adjust product pricing percentages when new batches are available, ensuring accurate pricing.

• Open/Close Store:
  Assist in opening and closing the store, including setting up and closing registers, counting tills, and ensuring all areas are secure.
• Cash Handling:
  Manage cash transactions, including register drops and consolidation of tips, ensuring accurate bookkeeping.
• Daily IDR Checks:
  Conduct daily inventory distribution reports (IDR) to identify and address any inventory issues promptly.
• Manual Discounts:
  Apply manual discounts when necessary, adhering to store policies and ensuring customer satisfaction.
• Shift Transition:
  Facilitate smooth shift transitions by communicating any ongoing issues or tasks to the incoming shift.
• Manage Freshdesk:
  Oversee Freshdesk tickets, ensuring customer inquiries and issues are resolved in a timely manner.
• Break Team Members:
  Manage and coordinate team breaks, ensuring the floor is always adequately staffed.
• Conduct 1:1s:
  Engage in regular one-on-one meetings with team members to provide feedback, support, and professional development.
• Hands-On Training:
  Provide hands-on training for new employees, ensuring they are well-equipped to perform their duties.
• Manage Asana:
  Utilize Asana to manage tasks, track progress, and ensure all responsibilities are completed efficiently.
• Educate Employees on Promotions:
  Inform employees of daily and weekly promotions, ensuring they understand rules and regulations.
• Attend Trainings/Meetings:
  Participate in regular training sessions and meetings to stay updated on store policies, product knowledge, and industry trends.
• Staff Meetings:
  Contribute to weekly staff meetings, sharing insights and updates, and collaborating on store strategies.
• Leadership Review:
  Review leadership weekly, completing any necessary tasks to ensure the team meets performance goals.

• Maintain Cleanliness:
  Ensure the front desk, sales floor, and other areas of the store are kept clean and well-organized.
• Maintenance:
  Ensure any maintenance issues are being communicated to proper departments.
• Merchandising:
  Keep the floor stocked and visually appealing, following merchandising guidelines to enhance the customer experience.
• Flower Freshness Checks:
  Regularly check the freshness of flower products, ensuring they meet quality standards.

• Issue Resolution:
  Communicate any issues, such as profile, vendor, or private label concerns, on appropriate channels and follow up until resolved.
• Bookkeeping:
  Track and maintain accurate records of all cash transactions and ensure compliance with store policies.

• Experience:
  
  Prior experience in a dispensary or retail environment with supervisory or leadership responsibilities.
• Knowledge:
  Strong understanding of cannabis products, industry regulations, and compliance requirements.
• Skills:
  
  Excellent communication, organizational, and problem-solving skills. Proficiency in inventory management systems, POS systems, and…