Assistant Store Manager

• Base Pay $17.9 - $19.4 / Hour
• Job Category Retail
• Employee Type FTSTR-CA
• Required Degree High school
• Manage Others No

Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager.

• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Continuously motivate Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for Team Members by playing an active role on the sales floor
• Collaborate with other members of Management to identify opportunities to support sales
• Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies
• Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
• Effectively handle customer issues; continuously improve overall customer satisfaction

• Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
• Monitor and verify incoming/outgoing product deliveries
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Assist in controlling store expenses and maintaining budgets; maximize expenses

• Assist with recruiting, interviewing and selection process of Team Members
• Train, coach and develop Team Members in all areas of the business
• Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling
• Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

• Excellent communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by the Company including Microsoft Office, POS systems, and time keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Ability to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.
• Ability to stand/walk for approximately 8-10 hours per day
• Proven track record of delivering exceptional customer service
• Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPIs
• Ability to coach, challenge and develop a team to grow professionally and achieve a common goal
• Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
• Available to relocate within a 25-mile radius based upon the needs of the business

• Must be 18 years or older.
• High School or GED equivalent.
• Previous experience in security, asset protection, and/or retail a plus.
• High school diploma; some college preferred.
• Internal Candidates:
  Must successfully complete the Assistant Manager-In-Training Program.

• High school diploma; some college preferred.
• Internal Candidates:
  Must successfully complete the Assistant Manager-In-Training Program.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.