Personal Shopper Lead - Sam's

Position Summary

Sam's Club is seeking a Management Associate to support the daily operations of the club while ensuring high standards of customer service and safety are met.

• Assist management by supervising assigned associates, assigning duties, and providing training on processes and procedures.
• Communicate goals and feedback, coach and evaluate associates, and support the Open Door Policy for open communication.
• Maintain safety of the facility, conduct safety sweeps, handle forklift spotting, hazardous materials, and report unsafe conditions.
• Support the club’s e‑commerce plan by overseeing operations of programs such as Club Pick‑Up, Ship‑From‑Club, and auditing online customer feedback.
• Supervise associates involved in e‑commerce and pickup programs, ensuring coverage and providing necessary resources.
• Execute the Sam's Club Pickup plan, update key performance indicators, audit customer orders, and maintain equipment readiness.
• Evaluate CPU performance, train associates, use metrics to improve processes, and develop new metrics.
• Lead process improvement projects, identify operational gaps, and implement solutions to enhance productivity and quality.
• Provide member service, resolve member complaints, assist with self‑service technology, and promote company products.
• Maintain the sales floor and merchandise presentation in accordance with company policies.
• Oversee picking and staging of club pick‑up orders, ensuring products are selected and staged correctly.
• Develop, communicate, and implement processes and practices to meet business needs through collaboration.
• Promote compliance with company policies, ethics, and the Open Door Policy.
• Coordinate and execute work assignments while providing coaching and support for timelines and quality.
• Encourage a culture of belonging, respect, and teamwork and help associates thrive.
• Act with integrity, hold yourself and others accountable, and support Walmart’s goals for a regenerative community.
• Deliver results with a customer‑first focus and make decisions based on reliable information.
• Drive continuous improvements, embrace new technologies, and support others through change.

Must be 18 years of age or older. Successful completion of all required job trainings and assessments within a prescribed time period if selected.

None.

• Health benefits – medical, vision and dental coverage.
• Financial benefits – 401(k), stock purchase, and company‑paid life insurance.
• Paid time off – PTO, parental leave, family care leave, bereavement, jury duty, voting, and vacation options.
• Other benefits – short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U – full tuition and fees for eligible programs.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.