Sales Associate

Position Objective

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, ensuring a great customer experience and maximum profitability.

• Meets company sales goals by utilizing sales techniques and communicating product knowledge; recommends merchandise selections or helps locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Participates in visual directives including monthly store sets and sales floor maintenance.

• Promotes the Most Amazing Personal Service (MAPS) principles and standards in selling models, offering a cohesive omni-channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, and security practices.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offered in store and online.
• Maintains consistent client communication through our clienteling tools;
  Style Connect and Customer Book.

• Supports replenishment activities that keep store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Performs other duties as assigned.

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to solve problems effectively.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

• High School diploma or equivalent.
• Retail or sales experience preferred.
• For AZ, GA, , IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, VA: must be 16 years of age or older.
• For all other states: must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Regular attendance essential; flexible schedule including nights, weekends, holidays required.

• Constant walking/standing – 67-100% of an 8 hour shift.
• Occasional lifting up to 50 lbs. – 1-33% of an 8 hour shift.
• Frequent climbing – 34-66% of an 8 hour shift.

Wage range: $16.90 - $21.10. Successful candidates’ wage rates will be determined based on individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.