Ticket Sales Associate

Job Title:

Ticket Sales Associate

Reports To:

Ticket Sales Manager

Location:

Hybrid or Remote (Pacific Standard Time work hours required)

Type:
Seasonal (May–September 2026)

Compensation: $20.00/hour | 40 hours per week

FLSA Status:
Non-Exempt

Innovation Baseball Partners (IBP) is an ownership group and operating company focused on building a portfolio of independent minor league baseball teams. We believe in the magic of baseball as a force for good—fostering high-quality baseball and strong community connections through innovation, entertainment, and civic pride. IBP provides resources, scale, and expertise to help each team in our portfolio thrive. Our teams compete in the Pioneer Baseball League, an independent league founded in 1939 that partners with Major League Baseball.

This is an exciting opportunity to join the Long Beach Coast as a key driver of ticket revenue for Long Beach’s newest professional baseball team. We’re looking for a motivated, organized, and fan-first individual who is eager to build a career in professional sports sales.

The Ticket Sales Associate supports all aspects of the Long Beach Coast’s ticketing operation, with a particular focus on group sales outreach, inbound group inquiry coordination, and individual ticket sales. Reporting to the Ticket Sales Manager, this role is responsible for converting prospects into fans—driving revenue across group packages, season plans, flex packs, and single-game tickets while delivering outstanding service to every buyer.

This is a full-time, seasonal role requiring availability during Pacific Standard Time business hours, with flexibility to support home game needs during the season.

• Sell single-game tickets, flex packs, and mini-plans to individual fans through inbound inquiries and proactive outreach
• Support season ticket holder acquisition and renewal campaigns as directed by the Ticket Sales Manager
• Conduct outbound calls and emails to season ticket leads and lapsed buyers to drive re-engagement and new sales
• Assist with will-call preparation, digital ticket distribution, and buyer support leading up to home games

• Conduct outbound prospecting via phone, email, and Linked In to identify and pursue group ticket opportunities with local businesses, organizations, schools, youth sports leagues, nonprofits, and community groups
• Build and maintain a personal pipeline of group sales prospects; consistently meet or exceed outbound activity targets set by the Ticket Sales Manager
• Develop and present tailored group ticket packages that align with the prospect’s goals, budget, and audience size
• Follow up persistently and professionally with leads through the full sales cycle from first contact to signed agreement
• Represent the Long Beach Coast at community events, networking functions, and local organization meetings to generate awareness and group sales leads

• Serve as the primary point of contact for inbound group sales inquiries via phone, email, and web forms; respond promptly and professionally
• Qualify inbound leads, assess group size and needs, and guide prospects through available package options
• Coordinate group event logistics including reserved seating arrangements, pre-game experiences, on-field activities, and any custom add-ons
• Ensure accurate and timely entry of all group bookings into the ticketing system (Vivenu) and CRM (Hubspot)
• Communicate group event details to internal stakeholders, including game operations staff, to ensure seamless execution on game day

• Process ticket orders, group reservations, and payment plans accurately using Vivenu, the team’s primary ticketing platform
• Maintain clean, up-to-date records for all prospects and accounts in the CRM; log calls, emails, and meetings consistently
• Pull basic sales reports and pipeline summaries as requested by the Ticket Sales Manager
• Assist with promotional code creation, comp ticket requests, and ticket inventory management in Vivenu

• Deliver exceptional…