Estimating Administrator​/Inside Sales Representative

FLSA:
Non-Exempt

Position Title:

Estimating Administrator

Reports to:

Estimating Department Manager

Supervisory Responsibilities:

No

Job Summary The Estimating Administrator is responsible for managing inbound opportunities, generating new business, and supporting the estimating process from initial inquiry through project coordination. This role combines inside sales responsibilities with estimating support, including qualifying leads, preparing quotes, tracking bids, and maintaining strong relationships with customers and internal teams. The position plays a critical role in driving revenue growth, improving conversion rates, and ensuring a high level of customer satisfaction through proactive follow-up, accurate data management, and cross-functional collaboration.

Key Responsibilities Sales & Business Development Prospect and qualify new customers through outbound calls, email outreach, and lead generation tools

Respond to inbound inquiries and convert them into sales opportunities

Manage the full sales cycle for assigned opportunities, from initial contact through close

Conduct product presentations and sales discussions via phone or virtual platforms

Follow up on leads, proposals, bids, and target accounts to drive engagement and conversion

Meet or exceed sales targets, KPIs, and performance metrics

Provide pricing guidance and recommend appropriate products or services based on customer needs

Estimating & Project Coordination Support the Estimating Department with quote preparation, including take-offs, bid reviews, agency requirements, and documentation

Review and validate incoming web requests, ensuring accurate system entry for processing

Maintain project files, bid tracking systems, and estimating documentation

Coordinate with Estimating, Sales, and Operations teams to develop pricing and confirm resource availability

Assist in developing pricing strategies for targeted opportunities

Track project progress and provide updates to internal stakeholders

Customer Relationship Management Serve as a primary point of contact for incoming sales calls and customer inquiries

Build and maintain strong relationships with customers and internal stakeholders

Provide timely follow-up and high-quality customer service

Support Account Managers with updates, lead follow-up, and client communications

Handle objections and resolve customer concerns professionallyCRM, Reporting & Process Management Maintain accurate records of customer interactions, pipeline activity, and project updates in CRM (Hub Spot or similar)
Track and report on lead activity, conversion rates, and sales performance

Ensure accurate and up-to-date customers and project data across systems

Follow call flow processes, response time expectations, and service level standards

Monitor and prioritize inbound opportunities, escalating complex or high-value inquiries when needed

Assist with process improvements to optimize sales and estimating workflows

Administrative & Cross-Functional Support Perform routine sales administrative duties and support special projects

Collaborate with Sales, Marketing, Operations, and Estimating teams to improve lead quality and conversion

Schedule meetings, demos, and site visits as needed

Required Qualifications High school diploma or equivalent1–3 years of experience in inside sales, customer service, or related field

Experience with phone-based sales and handling a high volume of calls

Basic proficiency in CRM systems (Hub Spot preferred)
Strong Microsoft Office skills

Preferred Qualifications Construction industry experience

Inside sales and/or estimating experience

Proven track record of achieving or exceeding sales goals

Bachelor’s degree (preferred, not required)
Familiarity with sales methodologies

Skills & Competencies Strong sales, persuasion, and negotiation skills

Excellent verbal and written communication abilities

Ability to multitask, prioritize, and manage time effectively

Strong analytical and problem-solving skills

Customer-focused with strong follow-through

Resilience and ability to handle objections

Professional phone etiquette

Ability to collaborate effectively across teams

Equipment & Tools Computer, phone, and office equipmentCRM software (e.g., Hub Spot)
Company vehicles (cars/trucks), trailers, and traffic control equipment

Materials used for product demonstrations

Physical Requirements & Work Environment Ability to sit or stand for extended periods

Ability to lift to 50 lbs.

Work in both office and construction site environments

Exposure to moving equipment, traffic, and moderate noise levels

May involve outdoor work and repetitive hand movements

Must maintain alertness and adhere to safety standards

Additional Information This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned. The company reserves the right to modify responsibilities as business needs evolve. This description does not constitute a contract of employment.
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