Participant Recruitment Agent

About The Role

The Participant Recruitment Agent will provide volunteers with preliminary clinical trial information and company details, as well as pre‑screen volunteers to determine eligibility for clinical trial screening. The Agent will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOPs).

• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• Maintain and advocate a high level of customer service and quality within the department.
• Review and understand all assigned actively enrolling studies.
• Answer incoming calls and internet applications/web‑submission forms from clinical trial participants.
• Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
• Schedule screening and/or other clinical trial related appointments.
• Update participant management software with volunteer demographics and medical history.
• Confirm participant statuses and prepare/send check‑in lists for clinical operations teams.
• Strive to achieve study recruitment targets and departmental objectives.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.

• High School Diploma or GED required; college degree and related work experience preferred.
• Strong communication skills and customer‑service focused attitude.
• Ability to work in a fast‑paced environment.

Variable‑hour position with an hourly range of $19 – $23, based on experience, skills, education, certification, location and market data.

Altasciences is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request.