Security Operations Lead

The Supervisor is responsible for ensuring all personnel perform their duties per established policies, procedures, and the relevant Facility Security Plan. The Supervisor is more specifically responsible for:

• Performing roving patrol of clients' accounts in the South Bay area of operations, supporting the Account Manager's and Supervisor’s needs.
• Ensure regular maintenance and records are maintained for fleet vehicles.
• Performing as the Area Safety Liaison (ASL).
• Perform relief for Account Managers and Supervisors as directed and, while performing such duties, will be responsible for the following:
• Scheduling employees to comply with the Collective Bargaining Agreement (CBA), ensuring a fair and balanced personnel schedule.
• Controlling and limiting unbillable overtime and double time.
• Maintaining accurate timekeeping of employee hours and time off using payroll software.
• Maintaining adequate staffing levels per client requirements and Facility Security Plan.
• Maintaining compliance with all company policies, procedures, and directives.
• Ensuring all personnel are given required and requested breaks.
• Responding and effectively communicating with Supervisor(s) promptly using email, text, phone calls, and voicemail messages.
• As necessary, performs access control duties as prescribed in post orders and relevant Facility Security Plan.
• Ensuring all personnel are correctly posted and rotated as necessary, following established policies and procedures and the Facility Security Plan.
• Delivering excellent customer service to all clients, terminal employees, vendors, and ship crew members, as training guidelines prescribe.
• The proper safe‑keeping and storage of all Sensitive Security Information (SSI) materials.
• Writing and maintaining reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Inspect work areas to ensure compliance with established security, safety, and maintenance regulations.
• Observing and evaluating worker's performance to ensure upward mobility and proper utilization of employee skills.
• Tracking employees' licenses to ensure they are always current.
• Availability to be on call and to work weekends and holidays.
• Ensuring all required reports are executed promptly, when necessary.
• Conducting investigations as directed by TSS management.
• Administering discipline per the Company's progressive discipline policy and the CBA.
• Other assignments or tasks as directed by TSS management.

• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast-paced environment.
• Must be able to handle multiple tasks with high accuracy.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current BSIS Security Guard License (G License) issued by the State of California.
• Must have certified training certificates showing the completion of 40 hours of BSIS skills training at the time of employment.
• Must complete 8 hours of mandated BSIS skills training annually and provide a BSIS-certified training certificate of completion.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• Must have a valid California driver's license.
• High school diploma or GED required.
• Associate degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred.

• During access control, inspect documents such as a TWIC, driver's license, passport, and company  validity.
• Must maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to stand and walk for at least 8 hours at a time.
• Must be able to lift and carry up to 15 lbs.
• Must be able to talk, listen, and speak clearly on a telephone/VHF two‑way radio.
• Must have sufficient computer and writing skills.
• Benefits:
  Health Benefits with employee contribution and Paid Vacation

Salary: $30-$35 per hour.

Training and Uniforms provided.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.