Security Surveillance Operator

Overview

Salary: $40,492 - $59,500 + eligible for bonus program

Yusen Logistics is seeking a dedicated professional for the pivotal role of Security Surveilence Operator. A critical position within our 24/7 operation center. This role requires a high level of vigilance and dedication, as this position will be instrumental in maintaining the high standards of our Loss Prevention program.

Responsibilities

* Monitor nationwide facilities in real time using CCTV, access control, alarms, analytics, and GPS‑tracking systems to identify potential security or safety risks.

* Ensure the protection of facilities, yards, freight, personnel, and assets through proactive surveillance and timely escalation of critical events.

* Use sound judgment and critical‑thinking skills to assess incidents and determine appropriate response actions.

* Analyze live and recorded video feeds to identify suspicious activity, safety concerns, or threats and promptly elevate findings to appropriate stakeholders.

* Monitor GPS devices and alerts for route deviations, unauthorized stops, or tampering and take immediate action, including escalation to site leadership, security personnel, transportation teams, or law enforcement when necessary.

* Escalate major incidents to law enforcement when required, providing accurate real‑time information and coordinating internal communication to support effective response.

* Follow established security procedures to ensure quick, compliant responses to Ai alerts, alarms, and calls for service.

* Maintain system functionality by reporting hardware or software issues and ensuring continuous operational readiness of surveillance equipment.

* Document incidents, observations, and system activity accurately in logs and reports.

* Retrieve and store footage for investigations, audits, or safety reviews.

* Collaborate with third‑party security and onsite teams to resolve security gaps or operational issues.

* Maintain confidentiality of all video footage, system data, and sensitive information.

* Support safety monitoring by identifying hazardous conditions or unsafe behaviors.

* Perform routine system checks, audits, and camera/GPS verification tasks.

* Communicate clearly with internal teams, site leadership, vendors, and emergency responders when needed.

* Participate in training to stay current with surveillance tools, GPS systems, and emergency response protocols.

* Perform additional duties assigned by Loss Prevention leadership to support evolving operational needs.

Qualifications

Skills Required

* Strong situational awareness and the ability to quickly identify abnormal activity or security risks.

* Excellent verbal and written communication skills for clear reporting and real‑time coordination

* Flexible schedule to accommodate business needs.

* Proficiency with CCTV systems, Microsoft Office, access‑control platforms, alarm monitoring tools, and GPS‑tracking software

* Ability to assess and evaluate situations effectively.

* Knowledge to identify critical issues quickly and accurately.

* Ability to multitask effectively in a fast‑paced, 24/7 operational environment.

* Ability to research, investigate and complie information.

* Planning and organizational capabilities to manage tasks efficiently.

* Ability to initiate problem solving skills and critical thinking to navigate and resolve unexpected challenges.

* Willingness to operate independently when required while maintaining integrity and professionalism.

Experience & Education Requirements

* Professional

Experience:

2-3 years of experience working in a Security Operations Center (SOC), Command Center, Emergency Dispatch, or a high-volume remote monitoring environment.

* Logistics Familiarity:
Prior experience in loss prevention, cargo-theft monitoring, or supply chain security is highly preferred.

* Technical Proficiency:
Demonstrated experience using integrated security platforms (CCTV, GPS-tracking, and Alarm Monitoring) to manage real-time incidents.

* Education:

High School Diploma or equivalent required; an Associate's or Bachelor's degree in Criminal Justice, Emergency Management, or a related field is a plus.

Desired Skills

* Prior experience working in a…