Security Manager

Aquarium of the Pacific

The Aquarium of the Pacific celebrates our planet’s largest and most diverse body of water, the Pacific Ocean. A non-profit organization, with close to 1,200 volunteers and 400 employees, the Aquarium of the Pacific’s mission is to “instill a sense of wonder, respect and stewardship for the Pacific Ocean, its inhabitants and ecosystems” through an array of education programs designed for all ages.

It has redefined the modern aquarium by incorporating the arts and technology to engage audiences

Minimum starting pay for this role is $100,000 annually. Additional consideration will be given, depending on relevant qualifications and experience.

The Security Manager is responsible for keeping a secure and safe environment for all guests, staff, animals, and vendors of the Aquarium of the Pacific. This is considered to be the top priority for this position. This position reports to the Director of Visitor Operations.

Essential Functions:

• Hiring, training, supervising and evaluating the Security staff members. Inspire confidence in the team’s ability to respond to incidents, identify threats and their general attentiveness to assignments.
• Maintain written, photographic, and video records for all incidents occurring within the Aquarium’s perimeter, including daily logs and incident reporting.
• Maintain all aspects of facility key systems and controls.
• Serve as a member of the AOP Emergency Operations Center team, dedicated to managing any emergency/event that arises requiring a collective AOP response.
• Partner and build rapport with management at Queensway parking structure, and numerous LB City divisions such as Police, Fire, Parks Recreations & Marine, Parking & Traffic Management, Public Works, City Prosecutor’s Office, and LB Transit.
• Be responsible for the ordering, maintaining and repair of all handheld radios.
• Manage relationships with security vendors.
• Provide support to internal departments on large‑scale events, guest flow, VIP visits as needed.
• Be responsible for the care and maintenance of the CCTV system.
• Maintain a flexible schedule. Work full shifts with each team through the year – Days, Swings, and Graveyard – on a regular basis.
• Be a resident expert in security‑related areas. Provide company‑wide training on Active Shooter and other topics as assigned, annually.
• Ensure the crosswalk area, between AOP and parking structure, is safe for guests to use at all times.
• Safeguard the Pacific Visions/front lawn area from damage/vandalism.

• Minimum 3 years security management experience.
• Minimum 3 years prior staff management experience.
• Proven use of the following computer software:
  Microsoft Office suite, EVOLV, Patrol tour system, incident report writing, Lost and Found systems, key management systems, vehicle management systems.
• Experience with access control, report writing, CCTV systems and Lost and Found protocols.
• California driver’s license in good standing; driving is required occasionally.
• Experience hiring and training security staff.
• California Guard Card in good standing.

• Ability to effectively communicate new procedures and policies to staff.
• Ability to inspire high performance from direct reports, coach officers through dips in performance, and deliver discipline and terminations when appropriate.
• Excellent written and verbal communication skills, including the ability to de‑escalate/resolve varying situations with guests, staff, and the general public. May include occasional response to legal actions and deposition/testimony in court.
• Expertise in general security program structures, related legal issues, and security‑related technologies.
• Knowledge of radio communication technologies and practices.
• Ability to both lead and participate as a member of a team, as needed.
• Excellent guest service skills, both internal and external.
• Ability to communicate to all Aquarium volunteers and employees the necessity of complying with Security/Safety standards.

• Ability to sit, stand and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0‑50 lbs.
• Ability…