Lead Installer

Aboutus

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple:
To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

The Lead Installer – Premier Services Division is responsible for leading on-site installation and delivery of high-value furniture and premium goods for residential and commercial clients. This role ensures installations are completed accurately, safely, and in accordance with Premier Services standards. The Lead Installer supervises installation teams, serves as the primary on-site point of contact, and maintains professional, client-focused experience. Attention to detail, leadership, technical skill, and a commitment to quality are essential.

In addition to field installation and delivery, the lead installer may provide warehouse support as needed.

• Lead and coordinate installation and delivery crews for Premier Services projects
• Safely load, transport, unload, and install high-value furniture and premium products
• Perform precise furniture placement, assembly, and installation according to plans and client expectations, including Hanging Artwork & Mirrors
• Inspect items prior to and after installation; photograph and document condition as required
• Serve as the primary on-site representative, communicating professionally with clients and stakeholders
• Ensure proper handling of delicate, oversized, and high-value items
• Resolve on-site issues related to access, placement, or minor adjustments
• Ensure compliance with safety procedures, installation standards, and company policies
• Operate tools, equipment, and vehicles safely and efficiently
• Train, guide, and support installers to ensure quality workmanship
• Accurately complete delivery, installation, and damage documentation
• Communicate damages, discrepancies, or concerns promptly to management
• Maintain cleanliness and organization at job sites and in vehicles

• High school diploma or equivalent preferred
• Minimum of 2 years of furniture delivery, installation, or related experience required
• Prior leadership or crew-lead experience strongly preferred
• Experience handling high-end furniture or white-glove services preferred
• Strong problem-solving and customer service skills
• Ability to read installation plans or layouts a plus
• Strong attention to detail and commitment to quality
• Ability to work independently and lead a team effectively
• Basic computer or mobile device proficiency for documentation and reporting

• Ability to lift, carry, push, and pull items weighing 50–75 lbs; heavier items with assistance
• Frequent bending, stooping, kneeling, twisting, reaching, and standing for extended periods
• Ability to safely maneuver large, bulky, and delicate furniture
• Physical stamina to perform repetitive tasks in a fast-paced environment
• Residential and commercial installation sites
• Exposure to moving equipment, tools, and heavy items
• Indoor and occasional outdoor work conditions
• Emphasis on safety, professionalism, precision, and care

• Full-time position with schedule flexibility based on business needs
• Ability to work extended hours, weekends, or overtime as required
• Local and regional travel required; overnight travel may be required

• Work with high-quality, premium furniture and discerning clients
• Leadership role within a professional, team-oriented environment
• Opportunities for growth, skill development, and advancement
• Pride in delivering white-glove, best-in-class service

Job Type: Full-time

Pay:$22.00–$28.00 per hour

Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.