Intensive Case Management Services; ICMS Case Manager

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation.

Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency.

Under the supervision of the ICMS Program Manager or designated supervisor, the Case Manager is responsible for all case management activities associated with the selected program or programs assigned.

• Review the scope of work requirements for each program the Program Manager assigns.
• Fulfill program or contract requirements as outlined in the contract or as directed by the Program Manager.
• Serve clients and community with empathy and awareness of appropriate boundaries.
• Ensure client eligibility for services.
• Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, linkage, and consultation to resources in the community.
• Monitor and track charts monthly for service provision. Provide follow-up for those charts not in compliance.
• Keep client charts locked when not in use.
• Follow all HIPAA rules for compliance.
• Attend all meetings and supervision appointments as scheduled.
• Provide all reports to the Program Manager as scheduled.
• Provide backup for other staff as needed.
• Other duties as assigned.

• Problem Solving – Identifies and resolves problems promptly;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem-solving situations. Uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar;
  Varies writing style to meet needs;
  Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed;
  Recognizes accomplishments of other team members.
• Adaptability – Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Quality – Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Assessments and Care Planning – Demonstrates ability to complete a thorough Psychosocial Assessment and Care Plan to identify client needs and develop a plan to…