Case Manager for Homeless Housing Recovery and Mental Health

Mental Health America of Los Angeles (MHALA) is a pioneering nonprofit mental health agency serving over 19,000 low‑income and no‑income individuals annually. MHALA provides integrated services in mental and physical health care, housing and homelessness, supported employment, wellness and financial services, and special programs for Veterans and transition‑age youth. We also offer training for the behavioral health workforce and the broader community.

Our culture values communication, collaboration, transparency, and a healthy work‑life balance. Employees enjoy a 35‑hour workweek and a competitive salary with a full benefits package, including an employee assistance program and generous paid time off. Diversity is fostered at all levels, and we promote a team‑oriented culture that offers growth opportunities.

35 hours per week / $24.00 per hour (actual compensation varies by experience and other factors allowed by law).

Under the general supervision of the program manager, the coordinator will outreach to, assess, and engage potential members for the Housing Supportive Service Programs (HSSP) and FSP‑ICM services. The role includes intensive case management to assist individuals in accessing requested services and guiding them to appropriate levels of care based on a psycho‑social rehabilitation model.

This is not an exhaustive task list. Reasonable accommodation will be provided to qualified persons with medical or psychiatric disabilities and MHALA is an equal opportunity employer. The agency will consider individuals with a criminal history in accordance with the Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Outreach, engage, and enroll new members referred to our program; develop a Recovery Plan and/or Personal Service Plan for each member that identifies personal needs and goals.
• Mediate and advocate on behalf of members to obtain and maintain housing, health‑care benefits, entitlements, and other supports.
• Visit members in their residences, hospitals, or jails as needed to help them live successfully and prevent homelessness.
• Transport members to appointments and run errands when appropriate.
• Oversee and monitor members’ individual and group activities inside the program and in the community; provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in areas such as money management, grooming, hygiene, meal preparation, public transportation, and independent living skills.
• Devise and implement outreach strategies for members who tend to isolate themselves.
• Provide timely information and feedback to the team leader regarding emergent staff, team, or participant issues.
• Assist members and the team in achieving community integration, education, and employment goals.
• Participate in staff and community meetings and in the day‑to‑day operations of the program as needed.
• Assist and support program documentation standards for staff in accordance with MHALA, County Contracted Provider, and funding source requirements; submit required documentation with a 24‑hour turnaround time.

• Experience with Intensive Case Management Services (ICMS) or Permanent Supportive Housing (PSH) is highly recommended but not required.
• Familiarity with housing resources, support services, and the needs of individuals experiencing homelessness or housing instability is a plus.
• Experience with individuals who use substances and may benefit from harm reduction approaches, including motivational interviewing and low‑barrier engagement; familiarity with community‑based substance‑use resources.
• Experience collaborating with housing teams, landlords, or community partners to address client housing barriers is beneficial.

As part of the HSSP, the coordinator should be prepared to provide housing‑related support to members in emergencies or when the ICMS housing team is unavailable. Responsibilities may include assisting with urgent housing applications, gathering documentation, and coordinating with housing providers while maintaining a primary…