Housing Navigator Assistant

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

The Navigator Assistant supports the Housing Program in helping individuals and families in securing stable housing. This role involves maintaining accurate documentation and providing administrative support. The Assistant will work closely with the Housing Program team, community organizations, and housing providers to ensure clients receive timely support and information.

• Maintain accurate and up-to-date client records, ensuring confidentiality.
• Assist with follow-ups and tracking required documentation.
• Prepare reports, case notes, and other documents, as needed, to support the program’s goals and compliance.

• Coordinate with the housing team to ensure clients receive comprehensive support.
• Participate in team meetings, trainings, and outreach activities to improve service delivery.

• Assist in organizing community outreach events and informational sessions on housing resources.
• Advocate for clients’ housing needs with external agencies and housing providers.

• Assist clients in completing housing applications, gathering required documentation, and understanding eligibility requirements, as needed.
• Provide information and referrals to community resources, emergency housing, and financial assistance programs.

• Other duties as assigned or required to fulfill the mission of Sacred Path

• 1-2 years of experience in social services, housing assistance, or case management support.
• Knowledge of local housing resources, public assistance programs, and tenant rights.
• Ability to work independently and as part of a team in a fast-paced environment.

• High school diploma or GED required
• Associate’s degree or relevant certification in social work, human services, or related field preferred.

None Required

• Deliver exceptional customer service to clients and their families, addressing inquiries, concerns, and complaints in a timely and compassionate manner.
• Resolve any issues related to patient care or service delivery and escalate matters as necessary.

• Interact with people in a professional and respectful manner, both verbally and in writing.
• Some key skills in this area include active listening, clear verbal/written communication, empathy, compassion, cultural humility, conflict resolution, problem-solving, collaboration, time-management, advocacy, resilience, adaptability and adhering to ethical standards such as confidentiality.

• Must be able to use a computer or laptop to complete needed tasks for a job.
• Excel, Word, Google Workspace (Sheets, Docs), iPad, electronic health record.
• Utilize technology tools for virtual meetings.
• Maintain accurate and up-to-date client records ensuring data accuracy, security, and adherence to privacy regulations to safeguard sensitive client information.

Experience working with the American Indian/Alaska Native community.

The work environment characteristics described here are typical of those an employee will encounter while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

The physical demands described are typical of those required by an employee to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with vendors, and staff.

There are various deadlines associated with this position. The employee must also multi-task and interact with many people on a variety of issues that are,…