ICMS Case Manager

Job Details

Location:

Long Beach, CA 90813
Position Type:
Full Time
Salary Range: $23.69 - $27.87 per hour

Job Shift: Day
FLSA Status:
Non-exempt
Property Focus:
This position works with people who have experienced homelessness. It is a full-time position working in Long Beach.

All staff who work directly with residents undergo background checks and fingerprinting.

• Medical, Dental, Vision
• 401(k) with match
• Life insurance
• Long term disability coverage
• Medical and dependent care FSA

The Case Manager position for Linc Housing will be part of the Intensive Case Management Services team that will work with formerly homeless individuals with chronic medical conditions and co‑occurring disorders. The role reports directly to the Senior Case Manager of ICMS and is responsible for coordinating services utilizing best practices such as motivational interviewing, harm reduction, critical time intervention, and stages of change.

The sole function of Linc Housing’s Intensive case management services program is to mitigate the risk of individuals losing their housing by enhancing their ability to problem‑solve, use effective coping skills, and self‑coordinate care. In addition, the Case Manager will work closely with families, including children, and a variety of partners such as property management, housing locators, third‑party service providers, and other Linc staff.

• Work closely with referring agencies such as the VA and local Housing Authorities.
• Assist with paperwork required for lease‑up process.
• Collaborate productively with Linc staff, VA staff, and property managers.
• Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention, and other needed services.
• Provide strength‑based case management and service coordination services designed to assist with reaching treatment plan goals.
• Manage and facilitate the community collaborative.
• Formulate a plan of intervention acceptable for the resident; proactively facilitate adjustments in the care plan or services when necessary to promote enhanced outcomes.
• Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures.
• Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages.
• Provide interventions and crisis management services as needed.
• Conduct individual, group, assessment, support sessions and residential programs for all residents.
• Attend scheduled team meetings and trainings.
• Report abuses as mandated reporter.
• Attend appointments with clients monthly and as needed.
• Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion.
• Provide coverage for programs which occur occasionally during evening and weekend hours.

• Well‑developed psychosocial assessment and intervention skills.
• Basic computer knowledge; proficiency with MS Word, Excel, and PowerPoint.
• Flexibility regarding scheduling and prioritizing tasks.
• Critical thinking, good judgment, organizational and record‑keeping skills.
• Implementation of housing‑first principles with motivational interviewing, critical time intervention, harm reduction, and trauma‑informed care strategies.
• Experience with Permanent Supportive Housing Models.
• Superior writing and communication skills.
• Understanding of HMIS (Homeless Management Information System).
• Proficiency with personal computers and related software applications.
• Superior at completing intake, assessments, and service plans; maintaining documentation including progress notes for every contact.
• Experience with maintaining compliance with HIPAA policies and practices.
• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, residents, property management, city staff, program partners, key stakeholders, and the public.

• Implement and manage day‑to‑day tasks related to intensive case management services.
• Attend local appointments with…