Community Support Case Manager , II, III

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non‑profit social service agency.

The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 45 programs/services at 18 locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission:
Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self‑sufficiency.

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, III is responsible for managing and overseeing all case management activities related to the assigned programs. This position is based in a mobile wellness unit, providing on‑the‑go support to clients across various locations in Los Angeles and Ventura counties. The case manager will assist individuals and families in navigating resources such as housing support, social services, and other community‑based resources.

The role focuses on client‑centered care, ensuring timely, accurate service delivery while supporting clients in accessing essential services.

• Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.
• Fulfill program or contract requirements as directed by the Program Director/Manager.

Other duties may be assigned as needed.

• Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients and the community in a mobile setting across Los Angeles and Ventura counties.
• Ensure client eligibility for services and assess client needs, conducting assessments and case management activities within the mobile wellness unit or other community locations.
• Deliver case management services to clients, including intake, assessment, care planning, linkage to resources, and collaboration with community services while on‑site in the mobile wellness unit.
• Monitor and track client charts monthly, ensuring service provision is documented and compliance is maintained. Follow up on charts not in compliance.
• Complete timely, accurate documentation in accordance with program policies and guidelines.

• Securely store client charts and always ensure confidentiality, especially while working in a mobile unit.
• Complete Incident Reports within 24 hours of an incident.
• Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.
• Follow all HIPAA compliance standards to ensure privacy and confidentiality.

• Attend all scheduled meetings, supervision sessions, and training.
• Submit timecards, time‑off requests, and activity logs in a timely manner.
• Provide required reports to the Program Manager or Coordinator according to the established schedule.
• Provide back‑up support to other staff as needed.

• Participate in Peer Review chart audits to ensure quality service delivery.
• Develop and maintain a network of resources and referrals appropriate for client needs.
• Schedule visits with service providers and guest speakers for client education and support.
• Engage in outreach activities, network‑building events, and community resource fairs to expand referral networks and linkages to resources.

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and…