Intensive Case Manager and Resident Service Coordinator Mental Health Services

Overview

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services.

MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members.

Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Intensive Case Manager/Resident Service Coordinator

35 hours per week / $24.00 per hour
*(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Under the general supervision of the Program Manager, provide high quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Homeless Services and Housing (HSH) Housing for Health (HFH) and other programs. Serves as support for housing case management services at a Long Beach Project Base site and for residents on-site at Beacon Pointe Project Base community to provide services that foster community integration through group activities and community events.

This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider.

The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Assist individuals at every stage of the housing stabilization process including flexible services to meet the individual needs of clients
• Outreach and engagement including processing referrals from Department of Homeless Services and Housing (HSH), Coordinated Entry System (CES) partners and other Housing for Health (HFH) partners, establish rapport with clients, provide a “screening in” philosophy, conduct face-to-face screenings, obtain consents, and linkages to other needed providers and services
• Conduct intake and enrollment activities with eligible clients, assist clients with other program eligibility documentation, complete project intake forms, authorization and enroll into ICMS
• Assist with temporary housing referrals until permanent housing can be secured
• Ensure all documentation is prepared and entered into appropriate systems on a monthly basis
• Assist at all levels of move-in to permanent housing, assist clients to become document ready, assist with all applications and paperwork, coordinate client move-in and orient new tenants to their unit/building
• Assist clients with access to services and address their immediate needs, conduct HFH-approved comprehensive psychosocial assessments, develop and implement individualized case management services plan in collaboration with and authorized by the client based on the client’s comprehensive assessments…