Intensive Case Manager and Resident Service Coordinator Mental Health Services

Intensive Case Manager/Resident Service Coordinator

Under the general supervision of the Program Manager, provide high quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Homeless Services and Housing (HSH) Housing for Health (HFH) and other programs. Serves as support for housing case management services at a Long Beach Project Base site and for residents on-site at Beacon Pointe Project Base community to provide services that foster community integration through group activities and community events.

Essential Duties and Responsibilities:

This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider.

The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Assist individuals at every stage of the housing stabilization process including flexible services to meet the individual needs of clients
• Outreach and engagement including processing referrals from Department of Homeless Services and Housing (HSH), Coordinated Entry System (CES) partners and other Housing for Health (HFH) partners, establish rapport with clients, provide a "screening in" philosophy, conduct a face-to-face screenings, obtain consents, and linkages to other needed providers and services
• Conduct intake and enrollment activities with eligible clients, assist clients with other program eligibility documentation, complete project intake forms, authorization and enroll into ICMS.
• Assist with temporary housing referrals until permanent housing can be secured
• Ensure all documentation is prepared and entered into appropriate systems on a monthly basis
• Assist at all levels of move-in to permanent housing, assist clients to become document ready, assist with all applications and paperwork, coordinate client move-in and orient new tenants to their unit/building
• Assist clients with access to services and address their immediate needs, conduct HSH-approved comprehensive psychosocial assessments, develop and implement individualized case management services plan in collaboration with and authorized by the client based on the client's comprehensive assessments and reassessments. The service plan shall address the clients' needs, goals, steps to reach goals, time frames for completing goals, and disposition of each goal as it is met or changed
• Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed
• Complete all paperwork in compliance with applicable laws, professional licensure requirements, in accordance with MHALA, CHAMP and LACDMH County Contracted Provider standards and funding source requirements, and documents in EHR, including 24-hour turnaround documentation

• Develop, implement and explain a comprehensive orientation (including behavior, condition of lease/building rules) that explains roles and responsibilities of Property Management and PSC/RSC for new residents of Beacon Pointe.
• Maintain day to day residents' and building logistics.
• Be present and available on-site for residents and building maintenance
• Create and maintain annual housing documents and updates
• Maintain a separate electronic chart on each participant which includes; service plan focused on maintaining housing and the development of community supports, mental health provider contact information, documentation, progress notes and any other information pertinent to the member's residency within 24 hours
• Be knowledgeable of community services and supports including, but not limited to health care, childcare, alcohol and other substance abuse treatment, education and employment services, self-help groups and any other local community resource. Coordinates with tenants as needed linkage to these supports that are essential for achieving and maintaining independent living, if not otherwise provided through the primary service provider
• Conduct ongoing assessments/ evaluations to monitor progress and provide appropriate interventions as needed, including coordination with the Personal Service Coordinator or other mental health service provider
• Create, update and maintain…