Case Manager II

Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at‑risk veterans & families to rebuild their lives.

U.S. VETS, the nation’s largest nonprofit dedicated to ending veteran homelessness, is hiring a Case Manager II to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long‑term stability.

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one‑on‑one meetings with clients and conduct home visits at project‑based units or scattered sites to ensure health and welfare.
• Transport clients in company vehicles to appointments, interviews, court appearances, and other meetings as needed.
• Facilitate life‑skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice‑involved veterans, families with children).
• Assist with crisis intervention, urgent client matters, and after‑hours support as needed.
• Document all services and critical incident reports in a timely and professional manner using MCR and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

• Mission‑Driven – passionate about serving veterans and making a difference.
• Experienced – solid foundation in case management, ideally with at‑risk populations such as homelessness, mental health disorders, or substance use.
• Organized & Adaptable – able to juggle multiple priorities, maintain documentation, and thrive in a team‑based culture.
• Team‑Oriented – ready to support peers, collaborate across the service team, and help elevate program quality.

• Bachelor’s degree in social work, psychology, counseling, or related field.
• At least two years of work experience in case management or other roles in the social services arena.
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid and current driver’s license with clean driving record; ability to complete and pass a driver training course.
• Optional:
  Experience working with homeless, veteran, or justice‑involved populations.
• Optional:
  Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE).
• Optional:
  Experience facilitating groups or life‑skills classes.

• Comprehensive Benefits:
  Medical, dental, vision, 401(k) with match, generous PTO, and more.
• Grow Your Career:
  Gain valuable experience while receiving training and mentorship.
• Supportive Culture:
  Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in service to veterans and their families.
• Make a Daily Impact:
  Help at‑risk veterans and their families find housing, healing, and hope.