Airport Operations Officer; Landside

Airport Operations Officer (Landside)

Appointment to this position is expected to be at or below the midpoint $ of the salary range, however, the final amount will be carefully determined based on the candidate's knowledge, skills, qualifications, and an evaluation of internal equity within the organization. The Long Beach Airport Department currently has one (1) opening available for an Airport Operations Officer (Landside) in the Terminal Operations Division.

The Long Beach Airport Department is seeking an Airport Operations Officer (Landside). This position is an at-will unclassified position that reports directly to the Operations and Facilities Bureau Manager. This position is responsible for coordinating strategic initiatives to improve stakeholder experience and operational efficiency as well as integrating future technologies such as Advanced Air Mobility and multi-modal opportunities. The Airport Operations Officer (Landside) will coordinate key activities across multiple stakeholders to ensure consistent direction and accountability from project conceptual design through completion.

They are responsible for the maintenance and operations of all airport common-use equipment, as well as the management of applicable non-revenue contracts and cybersecurity support. The Airport Operations Officer (Landside) will assist the Operations and Facilities Bureau Manager with Air Service Development and interfaces routinely with the airlines, fixed base operators, the general aviation community, and other key Airport tenants regarding operations, efficiency and problem resolution.

This position may be tasked to assist other Airport Divisions as requested including, but not limited to:
Airport Airside Operations, Engineering, Facilities Maintenance and Security. The Airport Operations Officer (Landside) manages the Landside Operations Division in the Airport Department and reports directly to the Operations and Facilities Bureau Manager, who in turn reports to the Airport Director. Within the Division are 13 employees
-4 Airport Operations Specialist III, 5 Airport Operations Assistant I, and 3 Airport Operations Interns and 1 Business Systems Specialist (Cybersecurity) employees. Work is in a public-facing, fast-paced environment, where you must be able to demonstrate flexibility and react quickly to change, as decisions can have severe consequences. Must be able to establish and maintain relationships with internal and external stakeholders, partners and tenants with the intent of enhancing airport customer experience and operational efficiency.

Projects completed have direct impact on airport operations and the public. Planning involves direct coordination across the Airport's operational divisions to ensure consistent designs and objectives. Exercises strong analytical and decision-making skills as decisions have trickle down effects to overall Airport operations. Develops and maintains Standard Operating Procedures and practices for Landside Operations management. Involved with reviewing facility design plans, providing input to the Airport Certification Manual, Airport Emergency Plan, and Airport Security Plan.

The Airport Operations Officer (Landside) is responsible for coordination with airline stakeholders, management of common-use resources, technology and infrastructure, compliance with federal regulatory requirements. This position will also provide input to the integration of future aircraft technologies, operational capabilities, and modalities, including advanced air mobility vehicles, blended-wing aircraft designs and multimodal transportation opportunities. Additionally, focuses on airside business development, flight slot management, airline communication regarding aviation demand, and network planning and optimization within the constraints of regulations.

This is in addition to the daily requirement of ensuring smooth vehicular, aircraft and passenger flow, ensuring common-use equipment is in working order, and managing non-revenue contracts. This position represents the Airport with community stakeholders and elected officials, including attendance in public meetings, and serves as the direct liaison with airline local staff, including Airline Station and General Managers. Key contacts include internal Airport staff, Airline management and staff, General Aviation personnel, Federal Aviation Administration, Transportation Security Administration, and a variety of other Airport partners.

Handles problems or issues related to common-use equipment and supports activities related to, but not limited to, to the Americans with Disabilities Act, Local Noise Compatibility Ordinance, escort operations, lost and found operations, and inspections. Responsibilities include oversight of Ticketing and Screening Building operations, to include monitoring, stocking and servicing of kiosks and monitoring passenger flow and congestion. The position also manages support and troubleshooting of the automated…