Desktop Technician

The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.

Gulf Park

730 East Beach Boulevard

Long Beach, Mississippi, 39560

United States

Division iTech Administration

Position Type Staff

Employment Status Full Time

Grant Funded No

N06

Open Until Filled

Please include references. Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Entry-level support technician position that provides desktop problem resolution at the second level by assisting in the connectivity of desktop workstations and peripherals onto the campus communications network. Duties include consulting with customers, troubleshooting, performing product evaluations, training, and documentation. Provides general technical expertise and training to end users in the use of desktop computers.

• Assists in the connectivity of desktopworkstations and peripherals onto the campus communications network;installs, sets up, maintains, troubleshoots and repairs multi-platformhardware and software; documents, tracks, and resolves complex computingproblems; performs hardware/software requirement analysis (PC, Macintosh); provides assistance with hardwaremaintenance for computer equipment and related peripherals; responds toservice calls and provides onsite maintenance for computer hardware;installs new PC equipment; performs preventative maintenance; assists in resolving network communication problems.
• Provides consulting, troubleshooting, productevaluations, training, and documentation, updates system and application software, trains and supports customers in effective access and use of information technology, and prepares and makes recommendations toend-users. Serves as liaison tovendors in regards to services, hardware, and software. Participates inthe disaster recovery planning process as it relates to networking anddata.
• Provides general technical expertise (desktopproblem resolution) and training to end users in the use of desktopcomputers (Mac and PC), productivity applications (examples include Word,Excel, Outlook, Symantec), and basic Internet technologies (web authoring,ftp, Telnet) as well as the resolution of common software conflicts,printing, and networking problems.
• Assists with the maintenance of inventory fordesktop support assets, including computers, software, and printers.
  
  Assists in the establishment and maintenance of university-wide standards for desktop hardware and software, including planning, acquisition, and delivery of desktop services and equipment; assists in procedures relatedto maintenance and upgrades of hardware and software; and drafts and reviews technical and procedural documentation.
• Manages customer service requests and incidents to facilitate timely and efficient desktop service. Participates in face-to-facecoordination with the customer while maintaining a high customer satisfaction to the desktop environment. Documents work order progress and project status in the requested format. Reports issues real-time to the Customer Service Manager.
• Maintains and/or increases technical knowledge through coursework, workshops, seminars, readings, and cross training withother team members.
• Performs other duties as assigned.

Associate’s degree from an accredited college or university in a computer-related field and a minimum of two years’ experience in a desktop support position or a high school diploma/GED and a minimum of four years’ experience in a desktop support position. Directly related experience may be substituted for the education requirement on a year-for-year basis.

• Excellent communication skills, both written and verbal
• Excellent communication and people skills for face-to-face coordination
• Ability to maintain high customer satisfaction
• Ability to perform effectively in stressful situations
• Proven ability to multi-task
• Proficient in technology-related diagnostics &…