Account Director

Overview

Align Social Impact is seeking a creative and experienced social impact account director to join the New York team's growing social impact practice. Align is a full-service impact agency at the nexus of storytelling, research, culture and systems change, and we specialize in serving brand, nonprofit, talent and foundation clients worldwide to accelerate their impact in ways that can be felt and measured.

The social impact account director lead will play an integral role in leading teams, researching, developing, designing and implementing impact strategies for critical projects and initiatives and leading account management for Align’s Social Impact clients.

• A proven, proactive and collaborative client service leader who is dynamic, creative, boundary-breaking and able to bring together diverse teams, leaders and ideas.
• Committed to building a more just, equitable and vibrant world with a keen understanding of the social impact landscape and the role of philanthropy, policy, advocacy and partnerships can play in driving measurable change.
• Specialized in developing relationships with clients and partners, expert at communicating with clarity and precision, and astute at measuring and achieving outcomes for clients.
• A dedicated client-facing professional with expertise in managing cross-sector clients, understanding and developing ESG, CSR or campaign goals and objectives.
• An agile generalist, builder and program designer with a knack for developing communications, campaign, messaging and program strategies that meet client or company needs.
• An experienced, knowledgeable and professional team leader and mentor the ability to play a leadership role within a growing team and organization.
• Calm under pressure with high situational awareness, intuition and the ability to develop ideas and iterate with clients and colleagues in real time.

• Lead core accounts, contract deliverables and workplans for Align and its clients, together with account teams and firm leadership.
• Drive the development of account-specific and organization-wide systems and processes to enhance client experience and internal performance.
• Manage, oversee and participate in the completion of all client deliverables, including related communications, strategies, program designs, academic research, reporting, workflows and processes to achieve outcomes, on deadline.
• Develop talking points and issue area briefs on relevant topics and events for the firm and its clients.
• Oversee management of account staff, vendors and related partners on behalf of the firm and its clients.
• Participate in and help to lead business development efforts, including but not limited to proposals, client renewals and award submissions for Align-led work.
• Manage all creative projects related to client accounts (website builds, photoshoots, influencer campaigns, days of action, etc.).
• Ensure firm and client websites, social media, and other digital channels are aligned to PR strategy.
• Design and manage content and communications calendars —execute and report results.
• Proactively evaluate and identify opportunities that Align and its clients should be considering to reach our target audiences and goals.
• Ensure all contacts are captured, uploaded to client CRM systems and followed up on in a timely manner; evaluate the quality of the opportunity and report on next steps.
• Build on Align’s mission to build a more just, vibrant and equitable world together with our clients who aspire to be a force for good.
• Be a champion of Align's internal social impact policies, commitments and programs and support internal special projects where needed.

• Manage core accounts, deliverables, and client needs on a day-to-day…