Outreach Ambassador - HealthCare Sales

Join Bold Age PACE and Make a Difference!

• A People First Environment:
  We make what is important to those we serve important to us.
• Make an Impact:
  Enhance the quality of life for seniors.
• Professional Growth:
  Access to training and career development.

• Medical/Dental
• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? Bold Age PACE is an all-inclusive program of care, personalized to meet the individual health and well‑being needs of our participants. Our approach is simple:
We listen to our participants and their caregivers to truly understand their needs and desires.

Under the direction of the Director of Outreach and Engagement (OED), the Bold Age PACE Ambassador is responsible for driving program growth through strategic outreach, relationship development, and high‑quality prospect engagement. This position serves as the front line of the Outreach & Engagement team, identifying, qualifying, and converting prospective participants into enrollments while educating the community about the PACE model of care.

Ambassadors represent Bold Age with professionalism and purpose, embodying our values of People First, Seek to Understand, Exceed Expectations, Do the Right Thing, and Be Bold. They build trust with referral partners, healthcare providers, and community organizations, positioning Bold Age PACE as the premier solution for older adults who wish to remain safely and independently in their homes.

• Develop and execute a strategic outreach plan aligned with the department’s annual and site‑specific growth goals.
• Identify, qualify, and cultivate high‑quality referrals from healthcare providers, community organizations, and senior service networks.
• Conduct consultative conversations with prospects and caregivers to understand their needs and align those needs to PACE services.
• Maintain timely and accurate documentation of all outreaches, referrals, and prospect activities in the CRM.
• Build and maintain strong relationships with referral partners, ensuring regular communication and follow‑up.
• Represent Bold Age PACE at community events, educational presentations, and networking opportunities to increase awareness of the PACE model.
• Use knowledge of service area demographics, market data, and referral trends to guide outreach priorities and strategies.
• Collaborate with Engagement Navigators, Benefits Specialists, Level of Care Assessors, and site Interdisciplinary Team (IDT) members to ensure seamless transitions from referral to enrollment.
• Meet or exceed individual goals for referral generation, enrollments, and outreach activities.
• Apply a person‑centered, inclusive approach to all outreach interactions, optimizing every encounter with prospective participants and referral partners.
• Participate in team meetings, continuing education, and professional development to maintain knowledge of PACE principles, policies, and compliance standards.
• Maintain confidentiality, uphold all OSHA and infection control protocols, and contribute to a safe and positive work environment.
• Support organizational Quality Improvement initiatives and represent Bold Age with integrity in all internal and external interactions.
• Perform other duties as assigned to support organizational goals and PACE operations.

• High school diploma required;
  Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or Human Services preferred.
• Minimum of 3 years in community outreach, relationship‑based sales, or business development — ideally in healthcare, aging services, or nonprofit settings.
• Proven ability to meet or exceed sales, referral, or outreach goals.
• Knowledge of PACE, Medicare/Medicaid eligibility, and local senior service systems preferred.
• Proficiency in CRM systems and Microsoft Office Suite.
• Strong written, verbal, and public speaking skills.
• 1 year experience working with the…