Front Desk Agent- Evening Shift

Front Desk Agent (Evening Shift | 3:00 PM – 11:00 PM)

Ocean Place Resort & Spa – Long Branch, NJ

Pay: $16.00 – $18.00 per hour (based on experience)

Are you someone who thrives in a fast-paced environment, enjoys meeting new people, and knows how to turn great customer service into unforgettable guest experiences? If so, we'd love to meet you!

Ocean Place Resort & Spa is looking for an energetic, professional, and hospitality-driven Front Desk Agent to join our Evening (PM) Shift Team (3:00 PM – 11:00 PM). As the face of our resort during one of our busiest times of day, you'll play a key role in creating memorable first impressions, resolving guest needs, and ensuring every stay is exceptional.

If you're passionate about hospitality, enjoy problem-solving, and love working with people, this could be the perfect opportunity for you.

• Welcome guests with genuine hospitality and provide exceptional service from arrival through departure.

• Process guest check-ins and check-outs accurately and efficiently.

• Answer phone calls and respond to guest requests promptly and professionally.

• Assist guests with reservations, room changes, and questions about the resort and surrounding attractions.

• Resolve guest concerns with professionalism while creating positive guest experiences.

• Promote hotel amenities, upgrades, and special offers when appropriate.

• Process payments and maintain accurate cash handling procedures.

• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth operations.

• Complete end-of-shift reports, bucket checks, and required documentation.

• Maintain brand standards while delivering personalized service.

• Previous hotel front desk experience required
  .

• Strong customer service and hospitality skills.

• Excellent verbal and written communication.

• Comfortable using computers and hotel management systems.

• Ability to multitask while remaining calm under pressure.

• Positive attitude with a professional appearance and demeanor.

• Reliable, dependable, and committed to providing outstanding guest service.

• Available to work 3:00 PM – 11:00 PM
  , including weekends and holidays.

• Ability to stand and walk for extended periods throughout the shift.

• Ability to lift and carry up to 20 pounds.

• Ability to bend, reach, twist, push, pull, and perform general front desk duties.

• Competitive pay based on experience.

• Beautiful oceanfront resort environment.

• Opportunity for career growth within hospitality.

• Supportive team culture.

• Employee discounts and resort perks.

• Work where every day is different and every guest interaction matters.

If you're friendly, dependable, and passionate about creating exceptional guest experiences, we'd love to hear from you.