Shift Lead - Long Branch, NJ

Description

What's in it for you?

• Hiring immediately!
• Flexible Schedule
• Growth Opportunities
• Paid training
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources – one‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion." Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we’re the experts!

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Shift Lead, Hospitality oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

• Support location management with the financial, operational, safety and service-related success at their hotel.
• Attend daily stand‑up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand‑up meetings (Pre‑Shifts or "Huddles") are held each shift.
• Ensure staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicate any challenges to Location Management to address.
• Perform additional duties as assigned.

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high‑potential employees to support the organization’s continued growth, both within your region and outside.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Report any and all safety concerns to the Hospitality Manager or Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.
• Supervise, mentor, and train staff on day‑to‑day activities in the absence of management.

• Assist in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Be responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).

• Handle claims and safety‑related training and prevention initiatives.
• Be responsible for overall financial success during the shift.
• Prepare daily, weekly, monthly, and annual financial and operational reports as required.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver's license required.

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team‑building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted driver’s license.

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push…